We are looking for talented professionals to be a part of a dynamic team. We place a focus on professionalism, kindness, integrity, and a high level of confidentiality, with the goal to deliver best in class service while providing a positive working experience for its staff.
Essential Duties
- Provide water safety supervision for adults, youth, and children during all activities.
- Develop and implement water recreation lesson plans and activities for children while maintaining active water safety supervision.
- Serve as a deckhand and equipment handler, supporting safe vessel operations and activity setup.
- Instruct and guide guests in various water sports and recreational activities for all age groups.
- Demonstrate skill in activities such as, but not limited to: wakeboarding, stand-up paddleboarding (SUP), paddling, foiling, and other water-based sports.
- Deliver white-glove professional service while maintaining a welcoming, relaxed, and natural environment for guests.
- Follow established team Standard Operating Procedures (SOPs) to ensure equipment readiness and operational standards for daily activities.
Equipment & Operational Readiness
- Prepare, assemble, install, and stage equipment to support daily operations and guest activities.
- Maintain and administer the safe use of water sports equipment and vessels.
- Perform daily, weekly, and monthly equipment maintenance to ensure all gear remains in excellent working condition.
- Maintain the organization, cleanliness, and operational integrity of equipment, vessels, and vehicles.
- Support ongoing maintenance projects, including gear upkeep and equipment assembly.
- Prepare, clean, assemble, and break down equipment pre-season, during season, and post-season.
Documentation & Communication Standards
- Accurately complete daily operational logs and required documentation.
- Follow all Standard Operating Procedures (SOPs) and Emergency Action Plans (EAPs) and contribute to the ongoing improvement of operational standards.
- Maintain prompt, clear, and professional communication with team members and during all client-facing interactions.
- Perform other duties as assigned by the Water Safety & Activities Manager or Team Leads.
Required Skills
- Observation and safety preventative skills
- Experienced and skilled in providing ocean safety in high stress situations
- Trustworthiness and Integrity: Always acting in the best interest of the organization and client
- Communication: Ability to communicate clearly and concisely, both written and verbal, to relate insights and understanding of issues or problems in a skillful way to supervisors, colleagues, external parties and owners; understanding of the necessity and protocol to pass on important information
- Team Player: Connects with coworkers, leaders, and external vendors in an effective manner; considers how his/her actions affect other groups or team members; models a spirit of cooperation with other members of the work group; works effectively and cooperatively across groups; understands the need for and requirements of the chain of command. Encourages and builds mutual trust, respect, and cooperation among team members
- Flexibility: Ability to work both independently and in a team setting; willingness to work in a wide range of roles, as needed; willingness to assist other departments, as needed; exudes patience and flexibility in changing environments
- Critical Thinking: Asks the right questions to obtain the information needed to assess situations properly; anticipates and responds quickly to problems; finds ways to get projects accomplished efficiently; positively impacts the team by managing time effectively; adaptable and comfortable in an ever changing environment.
- Attention to Detail: Ability to listen and understand information and ideas presented; ability to execute projects and tasks with excellence; Prompt, reliable, and professional.
- Proactive: Goes above and beyond what needs to be done; has the confidence to initiate action independently and address unexpected problems or opportunities without prompting
- Discretion: Understanding of the nature of private family service and the need for absolute privacy and confidentiality
- Humility: Willing to develop new skills and exercise patience while learning new processes
- Professionalism: Possesses a heightened sense for excellent customer service; relatable to kids and adults; approachable, calm and confident; prompt, reliable, and consistent
Requirements / Qualifications
- Lifeguard and/or water safety rescue certified
- CPR & First Aid certified
- CA Boaters license
- Pass the required entry-level fitness assessment
- Successfully meet established entry-level team training standards
- Demonstrate proficiency in implementing all relevant Standardized Instructional Procedures (SIPs), Standard Operating Procedures (SOPs), and Emergency Action Plans (EAPs)
- Responsible for maintaining up to date certifications and training certifications
- Attends continuing education for water safety training and/or CPR and first aid
Preferred Qualifications
- Licensed Boat Captain
- Licensed and experienced personal watercraft (jet ski) operator
- Experienced First Responder 3-5 years
- EMT certification
We are an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to equal employment opportunities for all employees as well as providing them with a work environment free of discrimination and harassment.
Employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, or any other status protected by the laws or regulations in the various locations where we operate. We encourage applicants from all ages and backgrounds.