Lead Mailroom Associate

SPS-North America · West Chester, Ohio, United States

onsitefull-timesenior level

About this role

Lead Mailroom Associate

📍 West Chester, OH 45069 | On-site

Lead mailroom operations and deliver exceptional service across shipping, receiving, and client support activities.

SPS Global is seeking a reliable and detail-oriented Lead Mailroom Associate to oversee daily mailroom and shipping/receiving operations. This role is responsible for ensuring inbound and outbound materials are processed accurately, efficiently, and on schedule while maintaining a professional and customer-focused environment.

You will provide onsite operational leadership under supervisor direction, support client services activities, and help maintain a highly organized Business Service Center that reflects the company’s commitment to excellence.

What You’ll Do:

This role combines operational coordination, team guidance, and high-level customer service.

Mailroom & Shipping Operations
- Process inbound mail and packages, including sorting and logging items into chain-of-custody software
- Manage outgoing mail and shipping transactions
- Operate mailroom equipment including postage meters, photocopiers, and folding/inserting machines
- Validate packing slips and ensure accuracy of incoming and outgoing materials
- Follow established shipping, receiving, and distribution procedures
Client Service & Communication
- Provide 5-star customer service to onsite employees through all communication channels
- Notify employees upon receipt of deliveries and respond to mail and package inquiries
- Serve as a point of contact for company personnel regarding mailroom and shipping concerns
- Maintain professional and courteous interactions at all times
Leadership & Operational Support
- Provide guidance and training to backup staff on policies and procedures
- Assign tasks to team members and monitor progress to ensure deadlines are met
- Work with the supervisor to determine daily operational priorities
- Submit work orders and generate operational reports as needed
- Proactively identify additional tasks during downtime
Workspace & Inventory Management
- Maintain the Business Service Center in a clean, organized, and professional condition
- Monitor office supply levels and reorder items when necessary
- Build strong working relationships with clients and internal teams

What We’re Looking For:

Required

High School Diploma or equivalent
2+ years of relevant work experience
1+ year of lead or supervisory experience, or equivalent professional experience
Strong verbal and written communication skills
Excellent organizational and multitasking abilities
Working knowledge of Microsoft Office Suite
Basic understanding of shipping and receiving procedures
Ability to work independently and follow operational instructions

Preferred

Experience operating multifunctional mailroom/digital office equipment
Corporate, client services, or business service center experience

Physical Demands:

Must be able to perform fine and gross motor tasks, including lifting, carrying, or moving packages using a wheeled cart with a load capacity of up to 60 lbs
Ability to stand, walk, bend, kneel, or sit for extended periods while performing job duties
Requires manual dexterity for operating office equipment such as phones, copy machines, and binding machines
Ability to lift or move items weighing 40 lbs or more frequently

Travel: None or Negligible

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

WHAT WE OFFER

Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

About SPS-North America

ABOUT US SPS is an award-winning employer of choice offering digital and transformation solutions that leverage Intelligent Automation in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Front Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Intelligent Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. COMMITMENT TO DIVERSITY & INCLUSIVE HIRING At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicant...

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