Learner Success Partner

The College

The College is a new kind of not-for-profit online college, built from the ground up to meet the needs of working adults and career-changers who’ve been overlooked by traditional higher education.

The problem is clear: only 33% of Pell grant recipients complete their degrees at two-year colleges within six years. College has become too rigid, too expensive, and too disconnected from both learner realities and career outcomes. The College is different. Our online, asynchronous programs and "workplace as laboratory" approach allow learners to learn and apply new skills directly to their jobs, while receiving personalized support from dedicated Learner Success Partners every step of the way. 

We focus on real-world skills and stackable credentials in high-demand fields, ensuring graduates are prepared for today's jobs and tomorrow's opportunities. Founded in 2025 with an inaugural Associate of Applied Science in Technology and Innovation degree, The College is building a mainstream pathway to economic mobility—one designed not for the privileged few, but for the talented many who’ve too often been left behind.

Role Overview 

At The College,  coaching is not an add-on, it is core to how the institution operates. As a Learner Success Partner (LSP), you will be central to launching, iterating on, and perfecting a coaching program aligned with curriculum, persistence, and job readiness that drives learner success and scalability.

The LSP is the primary driver of learner persistence, engagement, and completion at The College. We believe that every learner is capable of achieving their educational dreams. LSPs are responsible for guiding and supporting each learner through their unique educational journey at The College. 

Each LSP owns a caseload of learners from acceptance through completion, serving as the consistent point of contact and accountability. This role is responsible for proactively identifying learner risks, driving learner momentum, and coordinating support across instructors and learner services.

This is not a reactive support role. LSPs are expected to:

• Monitor learner progress and engagement in real time
• Intervene early when risk signals emerge
• Drive accountability through structured coaching
• Creatively problem-solve obstacles preventing learner success and completion
• Connect academic work to career outcomes throughout the learner journey

You will work closely with faculty, academic advising, and support services to ensure every learner receives coordinated, timely, and effective support. As an inaugural LSP, you will also be responsible for providing subject matter expertise to the coaching program design, iteration and experimentation cycles, and assist in the development of scalable coaching. This is a high-impact, high-accountability role designed for scale.  This is an exempt role reporting to the Director of Learner Innovation.

Responsibilities

The responsibilities of the LSP will include, but are not limited to, the following:

Learner Success & Persistence

• Own the learner relationship from acceptance through completion, ensuring consistent engagement and progress through academic milestones
• Guide learners through The College systems and processes to identify and pursue paths aligned with their goals and desired outcomes
• Conduct regular 1:1 coaching sessions focused on goal-setting, accountability, and persistence
• Monitor learner progress and engagement using institutional systems and data signals
• Identify at-risk learners early and implement targeted interventions to re-engage and support progress
• Prioritize outreach and coaching efforts to maximize impact across a large caseload

Proactive Intervention & Case Management

• Diagnose learners’ barriers to progress, including academic, logistical, and personal challenges
• Develop and execute intervention plans tailored to learner needs
• Coordinate with instructors, academic advisors, and support services to ensure aligned and timely support
• Maintain consistent follow-up to ensure interventions result in measurable progress

Career Integration & Professional Identity

• Integrate career development into coaching conversations from the start of the program
• Help learners connect academic work to career goals and long-term opportunities
• Support the development of professional identity, confidence, and workplace readiness
• Guide learners in translating their learning into career-relevant skills and experiences
• Provide ongoing support after completion, including identifying opportunities for further education and guiding career paths

Learner Engagement & Belonging

• Establish early connection with learners, including outreach prior to the start of coursework
• Foster a sense of belonging and community, particularly during early program phases
• Normalize help-seeking behaviors and create an environment where learners stay engaged during challenges
• Reinforce learner identity as a college learner and emerging professional

Data, Systems & Collaboration

• Use SIS, CRM and learning systems to track learner progress, engagement, and outcomes
• Document coaching interactions and interventions accurately and consistently
• Partner closely with faculty to align on learner performance and academic needs
• Collaborate with learner support services (academic, wellness, etc.) to ensure coordinated care

Skills and Competencies

We recognize that some individuals from underrepresented backgrounds may hesitate to apply if they don’t meet 100% of the listed qualifications.  Please don’t let that discourage you from applying! We value the unique skills, experiences, and perspectives that each applicant brings, and we encourage you to apply if you believe your background demonstrates the required skills and competencies:

Must-haves for all roles at The College:

• Committed to The College's mission to expand access to higher education and career pathways for working adults who have been overlooked by traditional higher education
• Demonstrated history of embodying our values, which inform our work and drive our organization's culture
• Shared sense of responsibility and ownership for our collective work in making a positive impact on the community we support, true to our value of Win & Lose Together
• Committed to continuous learning and growth in advancing inclusive excellence and closing gaps across lines of difference
• Passionate about fostering a workplace culture that embraces and values individual differences, aligned with our core value of inclusivity

Must Haves for this role:

Coaching & Relationship Management

• Demonstrated experience supporting adult learners, or participants in education, workforce development, or similar environments
• Strong ability to build trust and maintain accountability in 1:1 relationships
• Excellent communication and relationship-building skills across diverse populations

Data, Systems & Case Management

• Experience using data or systems to monitor progress and inform decisions
• Coaching & Relationship Management
• Demonstrated experience supporting adult learners, or participants in education, workforce development, or similar environments
• Strong ability to build trust and maintain accountability in 1:1 relationships
• Excellent communication and relationship-building skills across diverse populations

Data, Systems & Case Management

• Experience using data or systems to monitor progress and inform decisions
• Ability to manage a large caseload with structure, prioritization, and consistent follow-through
• Ability to manage multiple priorities and operate effectively in a fast-paced, evolving environment

Technology & Tools

• Comfort learning and working within institutional platforms (SIS, CRM, LMS, or similar tools)
• Openness to using AI tools to support documentation, outreach, and learner engagement - and enthusiasm for learning new tools as they emerge
• Ability to manage multiple priorities and operate effectively in a fast-paced, evolving environment

Nice to Haves for this role:

• Experience in learner success, advising, coaching, or case management in higher education 
• Familiarity with learning management systems (LMS), CRM tools, or learner data systems
• Experience supporting learners from historically underserved backgrounds
• Experience integrating career development into education or coaching contexts

Other Logistics 

• This position is full-time: 4-day work week (Fridays are an operating day if there is a holiday closure during the week)
• Location: Remote
• Salary: $75,900

Our goal is to have competitive and equitable compensation.  We have a market-based compensation approach, which means we benchmark each role from reputable data sources. We compare our benchmarks against similarly sized non-profit organizations with comparable annual budgets and geographical areas. We pay the same rate for the same roles and adjust to comply with statutory mandates.