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Loan Car Assistant

Fletcher Jones Automotive Group · Mercedes-Benz of Ontario

onsitefull-timemid level

About this role

At Mercedes-Benz of Ontario our mission is to deliver a world class guest experience through the pursuit of excellence. It is this journey, fueled by innovation and integrity, that has led us to be a part of the nation’s #1 family-owned automotive group. We are seeking a highly motivated and customer-oriented individual to join the team as a Loan Car Assistant. 

 Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off
  • 401(k)
  • 401(k) matching
  • Flexible spending account
  • Professional development assistance
  • Life insurance
  • Employee assistance plan
  • Disability insurance

The Loan Car Assistant is responsible for maintaining and accurate database of loaner vehicles by checking in and out loaner vehicles to customers. This is a great opportunity for someone with the desire to learn and develop – there are many options for growth within the Service and Parts Department!

If in your personal pursuit of excellence, you have developed a proven track record of consistently producing outstanding results through a commitment to continuous and never-ending improvement, join us. Your next opportunity awaits.

Responsibilities

  • Assist customers who require alternate transportation while their vehicle is in service.
  • Verifying customers provide proper documentation and complete appropriate paperwork before departing dealership in loan car.
  • Ensure loaner vehicle is in appropriate condition to be loaned to customers – fluids filled, interior and exterior clean, courtesy stickers have been applied, vehicle has appropriate plates and all weather mats have been placed in vehicle.
  • Maintain inventory status of loaner fleet and report any damages to Management.
  • Maintain appropriate levels of customer service and client retention by resolving customer complaints or concerns immediately and appropriately; assume ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

Qualifications

  • High School Diploma or equivalent
  • Fantastic communication skills with customers
  • Valid in-state driver’s license and clean driving record

Pay: $17.50 - $17.50 hour

We attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish. We believe our team sits behind the wheel of the Fletcher Jones Automotive Group brand that drives our company toward success.

We are an Equal Opportunity Employer

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About Fletcher Jones Automotive Group

Are you ready to take your career to new heights? Look no further! At Fletcher Jones, we pride ourselves on being a leader in the automotive industry, renowned for our commitment to excellence and customer satisfaction. As we continue to grow and expand, we are on the lookout for talented individuals who are passionate about their work and eager to make a difference. At Fletcher Jones, we believe in investing in our team members' growth and development. We offer comprehensive training programs, competitive compensation packages, and a supportive work environment that fosters collaboration and personal growth. If you're ready to embark on an exciting career journey with Fletcher Jones, submit your application! Join us in shaping the future of the automotive industry and be a part of our success story.

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