Logistics & IT Support Specialist

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

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Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

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Role ID – C004745

Role Duties and Responsibilities

• Assists in the administration and maintenance of NCI Agency CIS Assets Property Accounting
• Assists in the conduction of Annual Inventory Inspections in accordance Agency Directives
• Assists with CIS equipment discrepancies to be fully investigated, documented, and reported in accordance with NCI Agency directives.
• Assists in the Requisitioning, Receipt, Storage, Distribution, Exchange, Movement and Disposal of CIS Assets within the CSE
• Coordinates closely with technicians to ensure that the correct CIS equipment is requested to satisfy the user's requirement.
• Responsible for Asset Management transaction requests and following NCI Agency Directives and CSSC Standard Operating Procedures for ordering CIS equipment.
• Will optimize logistic processes at the site.
• Will streamline storage of CIS assets at the site.
• Will manage visitor requests to the site.
• Customer Service Desk activities: recording user problems and opening tickets
• 1st Level IT support for printers, projectors, telephones, video conferencing, cabling, UPS batteries,
• System administration of Windows 10/11 workstations.
• Level 1 administration of Telephone PABX
• Management of IOS devices using MDM

 Essential Skills, Experience and Certifications

• Workstation System Administration
• Administration of Mobile Device Manager
• PABX Administration
• Microsoft Excel advanced skills such as Slicing
• IT Service Desk Support

 Desirable Skills, Experience and Certifications

• Knowledge of NATO Logistics Regulations.
• Practical experience in the use of PC based resource management tools.
• General knowledge of ADP and telecommunications assets.
• Prior experience of working in an international environment comprising both military and civilian elements
• Knowledge of NATO responsibilities and organization.
• ITIL v3 Foundation
• Knowledge of Audio\visual systems

 Education

• Vocational training at middle level in a relevant discipline, or equivalent, or Diploma of secondary education in Supply, Logistics or Supply Chain Management with 3 years of experience.

 Working Location

• Yeovilton, Great Britain

Working Policy

• On-site. The mandatory working time shall be 38 hours per week, to be performed 0830 – 1700hrs Mon – Thurs; 0830 – 1500hrs Fri, in accordance with Agency practices.
• A daily unpaid lunch break shall be taken in line with applicable local regulations and Agency practices.
• Remote work may be authorized on an exceptional basis, subject to project requirements and prior approval by the Agency.

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Cosmic Top Secret personal security clearance