Mailroom Associate

 

SPS Global is seeking a detail-oriented and service-driven Mailroom Associate to support workplace operations and ensure the accurate and efficient flow of mail, packages, and office supplies. This role plays an essential part in keeping communication, materials, and resources moving smoothly across the organization.

The ideal candidate thrives in an organized, service-focused environment and takes pride in delivering reliable operational support. This position offers an excellent opportunity to develop logistics, operational, and customer service skills within a collaborative corporate setting.

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Job Overview

The Mailroom Associate is responsible for receiving, sorting, processing, and distributing incoming and outgoing mail, packages, and correspondence while maintaining accurate tracking and operational efficiency.

This role also supports office services functions such as supply management, workplace support tasks, and assisting with conference room setups or office moves when needed.

Reports To:
Client Services Supervisor, Client Services Manager, or other designated leadership

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What You’ll Do

Mail & Package Operations

• Receive, sort, and distribute incoming mail, packages, and interoffice correspondence
• Prepare, package, and process outgoing shipments using carriers such as USPS, UPS, FedEx, and other courier services
• Maintain accurate tracking records for all incoming and outgoing packages
• Ensure timely delivery and accountability of shipments across the organization

Mailroom Equipment & Operations

• Operate mailroom equipment including postage meters, label printers, scanners, copiers, and other office devices
• Verify shipping documentation, packing materials, and shipment accuracy
• Maintain a clean, organized, and secure mailroom environment

Office Services & Workplace Support

• Monitor inventory levels of office supplies and replenish supply closets and distribution areas
• Assist with conference room setups and workplace support activities
• Support office moves or workplace logistics tasks when needed

Customer Service & Operational Support

• Provide friendly and responsive customer service to employees, vendors, and visitors
• Ensure compliance with company security procedures when handling confidential documents
• Support team operations by assisting with additional tasks or projects as assigned
• Maintain professionalism and represent SPS with a strong service mindset

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What We’re Looking For

Required

• High School Diploma or equivalent
• Strong customer service and communication skills
• Ability to work in a fast-paced corporate environment
• Strong attention to detail and accuracy
• Basic computer proficiency and familiarity with Microsoft Office tools
• Ability to manage multiple tasks and prioritize responsibilities

Preferred

• 2+ years of experience in a corporate mailroom, logistics, or facilities environment
• Experience with shipping carriers such as USPS, UPS, and FedEx
• Familiarity with mail tracking systems or logistics software
• Working knowledge of Multi-Functional Device (MFD) equipment

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Competencies

• Strong verbal and written communication skills
• Customer-first mindset with excellent service orientation
• Strong organizational and time-management abilities
• Ability to multitask and manage priorities effectively
• Attention to detail when verifying shipping documentation
• Ability to work independently and proactively
• Team-oriented mindset with strong collaboration skills

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Physical Requirements

• Ability to lift and carry packages up to 50 lbs.
• Ability to walk throughout the facility to distribute mail and supplies
• Ability to stand for extended periods while processing shipments
• Manual dexterity for operating mailroom and office equipment

Travel:
Minimal or none; duties are primarily performed within the assigned office location

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What We Offer

Career Growth: Opportunities to expand operational expertise across mail services, logistics, and workplace operations.

Learning & Development: A culture that promotes continuous learning and professional growth.

We Recognize Talent: Recognition programs available across all employee levels.

Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off.

Note: Please inquire with Human Resources regarding benefit offerings for roles under 30 hours per week, as eligibility may vary.

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Disclaimer:
This job description outlines the primary responsibilities of the role but is not intended to represent a complete list of duties. Responsibilities may evolve as business needs grow and change.