Manager, Air Operations

The Opportunity

At Flexport, we’re on a mission to make global trade simple for everyone. We’re looking for an Manager, Air Operations to lead our Gateway Operations in Cambodia. In this role, you’ll guide a team of operations specialists to manage air shipments from start to finish — making sure our customers’ cargo moves smoothly, efficiently, and on time.

What You’ll Do

• Lead and support the air operations team in managing daily export/ import shipments.
• Oversee the full shipment lifecycle — from booking and pickup to airline handover and final delivery.
• Coach and develop team members to help them grow and perform at their best.
• Act as the main point of contact for escalations and ensure quick, effective resolutions.
• Build and maintain strong partnerships with airlines, terminals, and trucking providers.
• Collaborate with internal teams such as planning, sales, customs, and destination offices to ensure seamless coordination.
• Continuously improve workflows to enhance efficiency and customer experience.
• Ensure all activities follow Flexport’s standards, policies, and local regulations.
• Identify opportunities to improve workflows — saving time, reducing costs, and boosting productivity.
• Monitor and review vendor performance, providing feedback and solutions to improve service quality.
• Oversee billing accuracy and cost control, resolving invoice disputes promptly.
• Manage & keep good relationships with external vendor, providers to get support and handle shipment smoothly.
• Contribute to Continuous Improvement: Actively refine procedures and enhance systems by identifying inefficiencies, streamlining processes, and collaborating with teams to implement new workflows, optimize existing systems, and integrate new technologies.

What you will need:

Experience:

• Bachelor’s degree in logistics, supply chain, business, or related fields.
• Minimum 7+ years of experience in logistics, freight forwarding, supply chain or ocean carrier operations.
• 2 to 3years of leadership experience
• Very good knowledge of Air export & import rules & regulations in Cambodia
• Good communication skill, efficiency in time management, high accuracy and patience and problem-solving skill
• Good communication of written and spoken English.Chinese is a plus

Mindset: 

We’re looking for folks that have:

• Excitement to manage relations and create a best-in-class operational structure
• Demonstrated ability to lead teams in day-to-day execution and process improvement
• Hands-on, process-oriented, structured thinker with strong problem-solving capabilities 
• Strategic vision and ground floor execution
• Excellent communication, interpersonal and organizational skills
• Client service mindset - obsessed with client and squad happiness
• A mastery of internal and external communication
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it!
• The desire to lead, train and develop up and coming industry talent

Skills:

• Coaching your colleagues
• Encouraging your team to improve how the team works
• Helping your team learn from their performance outcomes
• Inspiring your team
• Engaging a customer with empathy and without bias
• Pressure testing qualitative and quantitative work
• Building strategy through a customer viability lens
• Designing processes
• Leading difficult conversations 
• Forming hypothesis and developing experiments
• Communicating with structure (“A mastery of (internal) communication”)
• Managing time and commitments (“Next-level attention to detail”)
• Investigating and troubleshooting the customer’s problem
• Execute complex processes without missing adaptive opportunities
• Applying policy, process, and best practices
• Organizing, leading, and participating in meetings

Growth and development:

Skills you can advance in this role:

• All of the above +
• Leading your team’s adaptive performance process
• Setting a vision and theory of impact for a team
• Logos 1 consensus building
• Building consensus among people with strong, differing opinions
• Generating ideas by analyzing your competitors
• Diagnosing a client’s deeper needs
• Gathering qualitative and quantitative customer insight through experiments

What you will learn:

• How to work cross-functionally to execute quickly and build a new organization, optimizing for scale and efficiency
• How to motivate teams and lead performance in an ambiguous environment, research and implement operational hypotheses and inform the strategy of a newly built team.
• You will gain the ability to continuously improve the client experience through a deep industry understanding. You are singularly positioned to realize how we can both work within and push the ocean industry forward to meet the standards of Flexport’s client-centric service.

Future tracks this role could lead to:

• Becoming a leader of leaders. You learn how to be a player-coach who apprentices team leaders on skill development.
• Deep expertise in a specific area of supply chain management. You are the leading advisor in this area, someone our clients, partners, and internal teams go to for advice and strategy. You build processes and tools or lead webinars to amplify your knowledge.