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Merchant Operations Associate – Complex Escalations, Part-time

Wolt - English · Copenhagen, Denmark

onsitepart-timemid level

About this role

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

About the Role

As a Merchant Operations Associate (part-time), you’ll handle more complex merchant cases escalated from Support and internal teams. These can include topics like ownership changes, contracts, payments, or offboarding. You’ll investigate each case, speak with merchants when needed, and make clear decisions that balance merchant experience with Wolt’s policies. You’ll also work closely with other teams to find the right solutions.

This role suits someone with a few years of experience who is confident handling complex issues and difficult conversations.

What you’ll be doing

  • Handle and resolve complex merchant cases
  • Investigate issues using data, systems, and internal notes
  • Contact merchants when needed to clarify situations
  • Make clear, well-documented decisions
  • Work with teams like Finance, Sales, and Support
  • Identify process improvements and recurring issues
  • Help improve workflows and ways of working

Our humble expectations

  • A few years of experience in support or similar roles
  • Experience handling complex or sensitive cases
  • Strong problem-solving and decision-making skills
  • Comfortable working with systems and data
  • Clear and confident communication skills
  • Fluent in Danish and English

What we offer

  • 😎 Cool office in Copenhagen near public transport. Flexible, part‑time hours with meaningful ownership of complex, high‑impact cases.
  • 💻 MacBook, iPhone and company-paid subscription plan
  • 🥗 Lunch plan, free office snacks, coffee and tea, and discounts on Wolt
  • 🩹 Health insurance
  • 🧑‍🤝‍🧑 Social gatherings

Why you’ll love it

  • 🚀Global and growing fast: Be part of a fast-moving scaleup
  • 🤩Ride of a lifetime: Accelerate your career and build your sales skills 
  • 💪Instant impact: Take ownership and make a difference
  • 💙Big hearts and small egos: Surround yourself with smart, friendly people

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going! 

We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today!  💙

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

About Wolt - English

Jobb.ai is an independent skill benchmarking platform. Applications are submitted on the employer's official website.