Merchant Services Specialist, New Verticals
DoorDash USA · United States - Remote
About this role
About the Team
The New Verticals team is part of DoorDash’s new exciting initiatives. As DoorDash grows to be a market leader in on-demand restaurant delivery, the opportunity is clear for new horizons and new products to expand this leadership. New Verticals Grocery and Retail is at the forefront of the logistical response to the COVID-19 pandemic, and this team is on the cutting edge of this new product. Our catalog launch and catalog update experts will be shaping and informing the process of building and maintaining inventory catalogs for some of our most valued grocery and retail partners as they expand their footprint in this new offering across the country. Our onboarding experts will ensure that the Non-Rx merchants are being onboarded with the correct features and have specific support on the Mx Services team. With this team, you’ll work with gift shops, florists, grocers, liquor stores, and many different retailers!
About the Role
The New Verticals team is divided into 3 sub teams.
On the Catalog Launch and Catalog Updates team, you will be working with large amounts of inventory data provided by our new grocery and convenience partners to best prepare them for launch on the platform or updating their current catalog. You will own and collaborate on catalog building, updating, and process development + improvement.. You’ll become an expert in our Grocery product taxonomy and how to make a large amount of inventory data fit with our pre-existing layout to make shopping convenient and fun for DoorDash Consumers.
On the Onboarding team, you will be working with these new merchants and ensure that their onboarding experience is as smooth as possible. You will onboard stores on a specific user intelligence and apply the correct settings to a store so they can be on our platform. You will also interact with Merchants to provide white glove service and create a strong relationship with our New Verticals Merchants when it comes to menu, pictures or tablets.
You’re excited about this opportunity because you will…
- Work directly with one of DoorDash’s newest and most exciting products
- Build and shape what success will look like for the New verticals Specialist role
- Give input and improvement suggestions to multiple new and developing processes
- Help scope plans for other New Verticals soon to come to the team and the company
We’re excited about you because…
- You’re self-sufficient and self-motivated; you thrive as an independent contributor but also appreciate the input and collaboration that a team setting offers.
- You love projects and enjoy seeing something through start to finish and owning every aspect of it along the way
- You have a strong understanding of Google Sheets/Excel formulas and like finding ways to simplify working with large amounts of data
- You want to work cross-functionally with other employees and teams that you may not have worked with before
- You have a strong commitment to building and supporting a trusting team culture; relying on your teammates for help and guidance, and providing insight when they need it, is your strong suit
Applications for this position are accepted on an ongoing basis
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
Compensation
Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
See below for paid time off details:
- For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
- For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
About DoorDash USA
Jobb.ai is an independent skill benchmarking platform. Applications are submitted on the employer's official website.