About this role
Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed.
If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future.
NETWORK AND TELECOMS JUNIOR SUPPORT ANALYST
Dubai, UAE
ABOUT EBURY
Ebury is a leading global FinTech company specializing in FX, hedging, and trade finance, empowering businesses to trade and grow internationally. With over 1,900 employees, 46 offices, and a presence in 30 countries, we rely on a robust, cloud-first technology landscape, leveraging hundreds of SaaS platforms to deliver our services. We are committed to operational excellence and a superb user experience.
THE ROLE
We are looking for an enthusiastic and tech-savvy Network and Telecoms Junior Support Analyst to join our IT Infrastructure team. In this role, you will provide first and second-line support for our network and telephony systems while learning from senior engineers. This is an excellent opportunity for someone with a strong technical foundation who wants to grow their skills in real-world network infrastructure, cloud telephony, and system administration. Out of hours work will be required to assist with maintenance, upgrades and new deployments. Ability to and willingness to travel globally to Ebury's other offices is a must.
KEY RESPONSIBILITIES
- Support & Troubleshooting: Act as the first point of contact for network and telephony issues. Diagnose and resolve tickets related to connectivity, VPN access, and voice quality.
- Device Management: Assist with the configuration and deployment of network hardware (switches, access points).
- Telephony Administration: Manage user accounts, extensions, and basic changes (MACDs) across platforms like Vonage, GoTo Connect, or Yeastar.
- Maintenance: Perform routine maintenance and monitoring of Meraki network devices.
- Documentation: Create and update technical documentation, knowledge base articles, and user guides.
- Project Assistance: Support the senior team in network improvement projects and the rollout of new telephony solutions.
SKILLS & QUALIFICATIONS
Essential:
- Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
- Experience troubleshooting Windows, Mac OS, and Chrome OS environments
- Knowledge of VPN technologies and remote access tools
- Strong problem-solving skills and a desire to learn new technologies
- Solid understanding of VoIP concepts and experience with cloud telephony platforms such as Vonage, Avaya, Genesys, or Yeastar
- CCNA, CompTIA Network+ or equivalent certification
Desirable (Exposure to the following is a plus):
- Cloud Telephony: Experience building, managing and maintaining cloud telephony call flows/IVRs
- Networking: Cisco Meraki, Fortinet firewalls, FreeRadius
- Cloud/Server: AWS Cloud awareness
Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury!
You can also connect with me on LinkedIn - Freddie Mugridge
#LI-FM2
#LI-HYBRID
About us
Ebury delivers sophisticated, integrated solutions — business accounts, hedging, and financing — on a single platform with a seamless workflow. Our success is built on a simple premise and singular purpose: To help businesses operate and scale globally.
Since its founding in 2009, Ebury has always been a fast-growing leader in fintech. Today, we bring together 1,800+ Eburians across nearly 70 cities and we’re always looking to add to our team.
At the heart of our offering is a proprietary platform, purpose-built to help businesses seamlessly streamline and manage global cash flow. We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage.
The opportunities at Ebury are as diverse as our people, ranging from business development to engineering roles across our tech pillars.
We believe in inclusion. We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story.
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