Partner Analyst

About CitySwift:
As the world's leading intelligent data platform for public transport, CitySwift powers data-driven decision making for some of the largest transport networks across the globe. Backed by over €15 million in venture capital funding and a partner list that includes the world's largest public transportation operators and government authorities, such as National Express, Go-Ahead Group, Transport for London and many more. CitySwift is in accelerated growth mode with 200% YOY revenue growth in 2024.

CitySwift’s mission is to increase the adoption of sustainable public transportation usage around the world - our platform currently optimises over 3 billion passenger journeys annually, and our target is to reach over 10 billion by 2026.

At CitySwift, you’ll get the opportunity to take ownership, deliver measurable impact and develop professionally - reshape the future of public transport by accelerating CitySwift’s growth!

Role Overview:
As a Partner Analyst, you'll play a vital role in our growing Partner Management team by helping us demonstrate the value of CitySwift to our customers. You’ll work alongside Partner Managers, Partner Directors and our customers to track performance, analyse impact, and tell compelling ROI stories with data, reporting to the Head of Pod. You will work directly with the team to support renewals, upsell conversations, and long-term customer satisfaction.

This is a fantastic opportunity to join a fast-growing SaaS scale-up where your insights will shape real-world transport outcomes.

Key Responsibilities:

• Ensuring that in-depth knowledge of our product allows for advanced analysis to demonstrate customer ROI and enabling effective Partner Management conversations with the customer
• Support Partner Managers/Directors by preparing and assisting delivery of customer-facing performance reports, presentations and ROI insights
• Analyse product usage and service performance to surface customer impact stories to support with customer decision making
• Work directly in the product to understand and identify customer use cases and examples 
• Communicate with users to support with specific use cases and add explainability and insights to outputs
• Monitor key success metrics across customer accounts (e.g. reliability, efficiency)
• Maintain up-to-date internal data on customer performance using tools like Google Sheets and Hubspot
• Collaborate with product, tech and data analytics teams to align on impact tracking and product feedback
• Assist in preparing materials for renewals, QBRs and executive business reviews
• Contribute ideas for improving internal processes and ways of working

Qualifications, skills & experience:

• Strong analytical mindset, with the ability to interpret data and explain it clearly to others

• Comfortable using spreadsheets, dashboards or BI tools

• Organised and detail-oriented, able to manage multiple requests and deadlines

• Communicates clearly and respectfully with others, both in person and in writing

• Curious and proactive about learning, with a desire to grow in a SaaS environment

• Some experience working in a business, customer-facing, operations or data-focused role 

• Exposure to the public transport, mobility, or SaaS industry is a bonus, but not required

Competency Profile

We’ll support your development through CitySwift’s clear competency framework. As a Partner Analyst, here’s what we expect:

Sustainable Growth

• Accurately follows key processes and contributes ideas for improvement
• Understands financial goals and uses data to support customer ROI

Win Together

• Communicates clearly and professionally
• Works effectively as part of a team and takes responsibility for their own performance

Impact Cities & Communities

• Has a strong service mindset and uses data to support the customer mission
• Proactively seeks to understand customer context and project goals

Forward Focused

• Organises tasks and plans effectively
• Open to change and keen to improve how things are done

Team & Trust

• Respectful communicator and active listener
• Open to feedback and invested in their own development

We value, recognise and reward our people:

• Competitive market salary
• Health and Life Insurance and matched pension schemes
• 25 days annual leave, with additional company days off throughout the year
• Flexible working hours and hybrid/remote working opportunities including a Work Abroad Programme
• Paid Sick, Maternity and Paternity benefits
• Employee Assistance Programme (EAP), mental health and wellbeing supports
• Employee referral program with opportunity to earn up to 4,000 per referral
• Annual Service recognition benefits (Additional Annual leave and pension contributions)

 

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