Payments Data Analyst

PGWay is a cutting-edge payment gateway provider revolutionizing global transactions for the iGaming industry and beyond. Operating within a massive ecosystem of 120+ brands, PGWay offers 150+ payment methods, multi currency support, and proprietary technology with SSL encryption and PCI DSS Level 1 compliance. Our all-in-one platform simplifies payments through smart routing, real-time monitoring, and tailored strategies, empowering businesses to scale globally while ensuring seamless, secure transactions.

As a Payments Data Analyst, you will play a pivotal role in optimizing PGWay’s payment performance  by monitoring transaction flows, identifying anomalies, and collaborating with cross-functional teams to resolve operational challenges. This position requires strong analytical expertise, a data-driven mindset, and exceptional communication skills to ensure smooth payment processing and enhance client satisfaction.

Responsibilities

• Conduct daily investigations and in-depth analyses of payment systems  traffic to detect anomalies, fraud patterns, or system inefficiencies. 
• Prepare detailed reports with actionable insights on transaction trends, approval/decline rates, and regional performance metrics. 
• Collaborate with 100+ global payment providers to troubleshoot operational errors, resolve issues occurring during the payment, and optimize integration workflows. 
• Partner with technical team , product, and engineering teams to address data-driven queries and improve system performance. 
• Offer analytical support to various teams, collaborating to address data-driven questions. 

Requirements

• 2+ years in payment systems operations, transaction monitoring, or data analysis (preferably in fintech, iGaming, or e-commerce). 
• Proficiency in data analysis tools (Excel, SQL, Google sheets). 
• Ability to interpret complex datasets, identify trends, and propose data-backed solutions. 
• Strong interpersonal skills to liaise with internal teams and external payment providers, actively contributing to a positive team environment. 
• Ability to work through repetitive and complex multiple tasks with patience and consistency, without losing efficiency. 
• Attention to details, ensuring everything is executed accurately, thoroughly, and to high standard. 
• Ability to adjust to new situations and learn quickly. 

Benefits:

• Learning and development opportunities and interesting challenging tasks.
• Relocation package (tickets, staying in a hotel for up to 2 weeks, and visa relocation support for our employees and their family members).
• Opportunity to develop language skills, with partial compensation for the cost of English and Portuguese language classes (for localization purposes).
• Partial compensation for tennis lessons.
• Global coverage health insurance.
• Time for proper rest, with 24 working days of annual vacation and additional paid sick days.
• Transport compensation - 200 euros net per month.
• Competitive remuneration level with annual review.
• Team building activities.

You have the opportunity to work in our office in Portugal.