Payments Onboarding Manager

PGWay is a cutting-edge payment gateway provider revolutionizing global transactions for the iGaming industry and beyond. Operating within a massive ecosystem of 120+ brands, PGWay offers 150+ payment methods, multi currency support, and proprietary technology with SSL encryption and PCI DSS Level 1 compliance. Our all-in-one platform simplifies payments through smart routing, real-time monitoring, and tailored strategies, empowering businesses to scale globally while ensuring seamless, secure transactions.

As a part of our continuous growth we are looking for a Payments Onboarding Manager to join the team.  You will be responsible for overseeing the onboarding process of partners within the Payments department. This role involves managing the end-to-end onboarding journey, ensuring a smooth process and communication between the teams. The Onboarding Manager collaborates with internal teams and external partners to facilitate efficient and compliant onboarding processes.

Requirements

• Bachelor’s degree in Business, Finance, or a related field. 
• Proven experience in payments operations, onboarding, or a similar role. 
• In-depth knowledge of payment processing systems and industry standards. 
• Strong project management and organizational skills.   
• Excellent communication and interpersonal skills. 
• Ability to navigate and adapt to a dynamic and fast-paced environment. 
• Familiarity with regulatory frameworks and compliance requirements in the payments industry. 

Responsibilities

• Leading the onboarding for the new Partners, ensuring timely and accurate process. 
• Collaborate with Business Development Manager, Legal and Compliance teams to gather necessary documentation and information. 
• Collaborate with technical teams to configure payment systems based on partner requirements. 
• Ensure all the necessary legal and compliance documents are collected and verified during the onboarding process. 
• Act as a point of contact for onboarding-related inquiries, providing support and troubleshooting assistance. 
• Gather feedback from external partners, and internal stakeholders to identify areas for improvement in the onboarding process. 
• Maintain clear and transparent communication with external partners and internal teams throughout the onboarding process. 
• Provide regular updates on onboarding progress to relevant stakeholders. 
• Handling the ad-hoc requests. 

Benefits

• Learning and development opportunities and interesting challenging tasks.
• Relocation package (tickets, staying in a hotel for up to 2 weeks, and visa relocation support for our employees and their family members).
• Opportunity to develop language skills, with partial compensation for the cost of English and Portuguese language classes (for localization purposes).
• Partial compensation for tennis lessons.
• Global coverage health insurance.
• Time for proper rest, with 24 working days of annual vacation and additional paid sick days.
• Transport compensation - 200 euros net per month.
• Competitive remuneration level with annual review.
• Team building activities.

You have the opportunity to work in our office in Portugal.