Payments Operations Manager

Our client, Jugabet is a brand and gaming platform accessible to players in Latin America. With a strong regional focus and localized strategies, Jugabet is quickly becoming a key player in the market.

Perfect for those who aim to:

• Monitor and control payment processing performance within the assigned market/region of responsibility;

• Track payment conversion rates and conduct technical analysis to identify and resolve payment-related issues;

• Ensure payment methods are functioning correctly, including checking configuration settings (routing, cascading, caching) and understanding escalation paths to payment providers and/or internal technical teams in case of issues;

• Handle and process requests from Customer Support, Marketing, and other internal teams related to transactions and payment processing;

• Work with numerical data and manage financial and transactional information with high accuracy and attention to detail;

• Be responsible for payment balances, including balance monitoring, distribution, reconciliation, and control across payment providers and internal accounts.

Experience you’ll need to bring:

• Upper-intermediate level of English;

• 1+ year of experience in a Billing / Payment Specialist role, preferably with online payments;

• Experience using Excel and other MS Office tools;

• Experience in written communication with international clients, partners, or payment providers;

• In-depth understanding of payment and transaction systems, tools, and services;

• Strong knowledge of payment flows, payment methods, provider back-office systems, and existing monitoring, analytics, and reporting tools;

• ​​General understanding of payment provider integration processes and related technical aspects (APIs, callbacks/webhooks, transaction statuses, error handling), sufficient to identify issues and communicate effectively with technical teams.

It's a perfect match if you have those personal features:

• Strong analytical thinking;

• High attention to detail;

• Strong sense of responsibility.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;

• Global Medical Coverage;

• Growth Opportunities;

• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

• Performance-Driven Rewards;

• Dynamic Work Environment.

Apply, and let your growth journey begin.