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Payroll Support Specialist - AMER

Remote - Referral Board · Remote-AMER

remotefull-timemid level

About this role

About Remote

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.

With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.

We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.
 
If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!

What this job can offer you

  • An opportunity to continue build and advance your career in payroll and customer service, within a fast-paced, innovative company.
  • Contribute to a company making a global impact on the future of work.
  • Work closely with clients and internal teams, fostering a collaborative and supportive atmosphere that values innovation and teamwork.
  • Opportunities for continuous learning and career development, with access to training programs and mentorship.
  • Competitive compensation and benefits.

What you Bring

  • Experience: You have experience in a payroll customer service role.
  • Payroll Knowledge: Capable of managing payroll inquiries with a robust understanding of regulatory requirements, possessing advanced knowledge in specific jurisdictions.
  • Dedicated to Customers: Demonstrate excellent problem-solving capabilities and a strong dedication to exceeding customer expectations.
  • Communication Expert: Possess superior written and verbal communication skills, with experience in customer support platforms like Zendesk, and collaboration tools such as Slack and Notion.
  • Collaborative Team Member: Excel in a team-oriented environment, showing an ability to effectively engage with diverse stakeholders and manage multiple priorities.
  • Continuous Learner: Display a keen interest in continually enhancing your expertise in the payroll field.

Key Responsibilities

  • Reliable Point of Contact: Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
  • Client Services Advocate: Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
  • Collaborative Expert: Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).
  • Peer Empowerment: Enhance the team's collective knowledge by creating and updating essential documentation and participating in shadowing sessions to foster collaboration and knowledge sharing.
  • Skilled Problem Solver: Utilize outstanding problem-solving abilities to work seamlessly with various teams in resolving escalated customer issues promptly.

Practicals

  • You'll report to: Payroll Client Services Manager
  • Direct reports: None
  • Team: [Payroll] - [Payroll Client Services]
  • Location: AMER
  • Start date: As soon as possible

 

Benefits

Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:
  • work from anywhere
  • flexible paid time off
  • flexible working hours (we are async)
  • 16 weeks paid parental leave
  • mental health support services
  • stock options
  • learning budget
  • home office budget & IT equipment
  • budget for local in-person social events or co-working spaces

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How to apply

  1. Please fill out the form below and upload your CV with a PDF format.
  2. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
  3. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.

Please note we accept applications on an ongoing basis. 

About Remote - Referral Board

Remote is a true global company. We do not have an office anywhere in the world. What we offer is the flexibility to work when and where you want, which means you can plan your schedule around your life (and not around meetings). Most of our jobs are globally remote! Job boards often require us to select a location though, so the location you see under the job titles are for advertising purposes only. To check if a role has location or timezone restrictions, please check the Practicals section at the bottom of each advert. If you are being referred by a Remoter, you can apply at the bottom of each advert.

Jobb.ai is an independent skill benchmarking platform. Applications are submitted on the employer's official website.