People Partner

The HR Partner for Support will have end-to-end ownership of the people agenda for a population of approximately 500–600 employees within the Support organization. This is a highly hands-on role focused on employee relations, manager coaching, and operational HR support in a fast-paced, frontline environment.

The role supports a geographically distributed workforce across Israel, requiring regular field presence. The HR Partner works closely with managers leading hourly customer service representatives operating in a high-volume environment with near 24/7 customer activity, high workload, and high employee turnover.

In addition, the role includes partnering with leadership to support and execute organizational changes within Support, aligned with evolving business and operational needs.

What you’ll be doing

Day-to-day in this role you’ll:

• Acting as the HR Partner for a large frontline employee population (500–600 employees) within the Support organization across multiple sites nationwid. Demonstrating regular on-site presence, with an expectation of weekly visits to Support sites
• Supporting managers who lead hourly customer service representatives in a high-volume, operational environment with continuous customer demand. Providing hands-on HR guidance and consultation to managers on employee relations, performance management, conduct issues, and day-to-day people challenges
• Supporting managers through end-to-end termination processes, ensuring alignment with company policies, local labor law, soft management skills, leadership fundamentals.
• Playing an active role in the design, development, and delivery of manager trainings related to employee relations, people processes, and labor law topics
• Partnering with leaders to support organizational changes within the Support organization, including team structure changes, role adjustments, and workforce planning aligned with changing business needs
• Working closely with HR Operations, Legal, and other People functions to ensure smooth, compliant, and effective people processes

Our humble expectations* 

• Proven experience (Min. 2 - 3 years)  as an HR Partner / HR Business Partner, preferably in an operational, frontline, or high-volume environment
• Strong hands-on experience in employee relations and manager consulting
• Solid understanding of local labor laws and HR best practices
• Experience supporting termination processes, organizational changes, and sensitive employee cases
• Ability to coach managers on both soft leadership skills and legal/HR fundamentals
• Comfort working with hourly employees, shift-based work, and high employee turnover
• Strong communication, influencing, and stakeholder management skills
• Ability to operate independently while managing a broad and complex scope
• High level of judgment, professionalism, and discretion
• Willingness to travel regularly between sites across Israel

Nice to have

• Experience supporting Customer Support, Operations, Call Centers, or frontline teams
• Experience building and delivering manager training programs
• Experience working in fast-growing or scaling organizations

What we offer

This role plays a key part in strengthening people leadership within the Support organization. By supporting managers in a demanding, constantly evolving environment- and by guiding organizational changes aligned with business needs- the HR Partner helps create stability, improve employee experience, and ensure compliant, people-centered people practices across a critical part of the business.

Next steps*

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!