Pop Up Operations Specialist

About SHEIN 

SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, with more than 15,000 employees operating from offices around the world, SHEIN is committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry. 

Position Summary 

We’re seeking a full-time Pop Up Operations Specialist (official title: Retail Marketing Specialist I) for our Los Angeles-based corporate office. Support experiential and retail pop-up by coordinating logistics, production, warehouse operations and pop-up store activations. Execute operational tasks, manage inventory and vendors, support on-site builds/strikes, maintain budgets and reporting, book travel, and help deliver elevated customer.

Job Responsibilities 

Logistics, Production, Warehouse & Pop-Up Operations

• Coordinate end-to-end logistics for events and pop ups: book inbound/outbound truck appointments, schedule pick-ups/deliveries/transfers, prepare shipping labels/BOLs, stage/load shipments, and manage carrier/warehouse requirements (liftgate, pallet jack, dock).
• Receive, inspect and document incoming shipments; update inventory system, report discrepancies, and perform regular cycle counts and asset condition tracking.
• Maintain inventory and storage: SKU/asset tagging, location records, third‑party warehousing coordination, returns, refurbishment routing and end‑of‑life disposition.
• Source, negotiate and manage vendors/agencies and external partners; obtain quotes, issue/track POs
• Support production planning and on-site execution: prepare run-of-show/floorplans/health & safety docs, perform minor fabrication/repairs and troubleshoot AV/production issues; travel for site visits and pop-up setup/strike and live days
• Assist with pop up store operations: execute fixture/visual placement, set up gifting stations and in-store marketing, train and direct temporary Brand Ambassadors (POS, opening/closing, customer service, merchandising, replenishment), and manage supply runs.
• Help manage financial and administrative tasks: track and reconcile pop up and logistics budgets, collect/verify invoices and receipts, code expenses, initiate payments or submit to finance, and maintain budget trackers and centralized documentation.
• Coordinate and book travel for team members and vendors as required for site visits and activations.
• Conduct customer research and performance analysis: design/implement pop up surveys and incentives, analyze results and event KPIs, compile post-mortems and present actionable recommendations.
• Ensure compliance with permits, insurance, shipping regulations and health & safety requirements; escalate complex issues to manager and participate in departmental strategy meetings.

Job Requirements

• 1-3 years experience in events, experiential marketing, production, logistics or warehouse coordination (agency or in‑house preferred).
• AA required, BA preferred, or equivalent experience 
• Experience booking carriers, receiving/dispatching freight, managing inventory and processing related invoices. 
• Familiarity with freight documentation (BOLs), SKU/asset tagging, WMS or inventory spreadsheets.
• Exposure to AV, staging, rigging and health & safety practices preferred.
• Comfortable performing physical tasks and regularly moving items >50 lb; safely and operate moving equipment (dollies, pallet jacks).
• Must be able to travel 40-50% of the year.  

Benefits and Perks 

• Healthcare (medical, dental, vision, prescription drugs) 
• Health Savings Account with Employer Funding 
• Flexible Spending Accounts (Healthcare and Dependent care) 
• Company-Paid Basic Life/AD&D insurance 
• Company-Paid Short-Term and Long-Term Disability 
• Voluntary Benefit Offerings (Voluntary Life/AD&D, Hospital Indemnity, Critical Illness, and Accident) 
• Employee Assistance Program 
• Business Travel Accident Insurance 
• 401(k) Savings Plan with discretionary company match and access to a financial advisor  
• Vacation, paid holidays, floating holiday and sick days   
• Employee discounts 
• Free weekly catered lunch 
• Dog-friendly office (available at select locations) 
• Free gym access (available at select locations) 
• Free swag giveaways 
• Annual Holiday Party 
• Invitations to pop-ups and other company events 
• Complimentary daily office snacks and beverages

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