Process Design Specialist

Information about the position 

As Process Design Specialist, you will be responsible for designing, documenting, and improving end-to-end operational processes. This includes identifying gaps and opportunities, preparing implementation plans, managing testing phases, and refining workflows based on feedback and performance data. You'll also ensure processes are ready for automation and aligned with business goals.

You’ll join the Harmed Member Experience team - the group responsible for building new processes and delivering complex operational solutions that support our growth. The team is responsible for incorrect conditions, damaged in transit or lost items and safety issues. You’ll report to a Manager within the Harmed Member Experience team and work closely with Project Managers, Product teams, Knowledge Management and Process Improvement teams. Together, you’ll help shape how Vinted expands and adapts, turning complex challenges into clear, effective solutions.

In this position, you’ll 

• Ensure processes are documented, efficient, and adaptable for automation.
• Identify and address process gaps and improvement opportunities.
• Create new processes and workflows that support evolving business needs.
• Establish workflows for process validation, testing, and post-test adjustments.
• Create detailed implementation plans, including tasks, timelines, and responsibilities.
• Manage stakeholder feedback to improve process quality and efficiency.
• Monitor process performance and refine as needed.
• Improve process creation standards.
• Collaborate with product teams on AB tests.
• Align processes with business goals and ensure tools and systems support.

About you 

• Proven experience in process design, process improvement, operations management or related roles.
• Detail-oriented problem solver, who is able to identify operational gaps and inefficiencies.
• Familiar with process mapping and design tools (e.g., Lucidcharts, Visio, or similar software).
• Capable of effectively reading and interpreting data using metrics dashboards (e.g. Looker, EasyBI).
• Strong communicator who thrives in collaborative, cross-functional environments.
• Comfortable working with stakeholders across different teams.
• Able to adapt to a fast-changing environment, resilient to change.
• Excellent written and spoken English.
• Experience in customer support or operations management would be considered as an advantage.

Work perks 

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Access to all the tools & tech needed for work
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Private health insurance
• Digital mental and emotional health support and Employee Assistant Program (EAP)
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
• A dog-friendly office
• In Vilnius office: gym & in-house meals at friendly prices

Working at Vinted 

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Hybrid Work

We’ve adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The salary range for this position is € 2,483 - € 3,358 gross per month.