QA Community Lead

🚀 Your Role:

Quality Assurance at Xceptor ensures the highest standards of software quality across all product development. Our QA team partners with engineering tribes, product, and platform to deliver reliable, high-quality outcomes for our clients in the Financial Services sector. We embed quality thinking at every stage of delivery — from design through to production.

The Cloud Native Tribe delivers a robust, scalable, modern SaaS platform—enabling faster delivery, deeper observability, and seamless client adoption so Xceptor can operate at scale with confidence. The tribe is transitioning to an AI-first PDLC: AI agents draft code, tests, docs, and runbooks; engineers set intent and constraints, verify, and approve to a production bar.

As a Lead QA Engineer - Manager at Xceptor, you are accountable for your team of Lead QA Engineers driving the highest quality and reliability across their assigned tribe and the Xceptor platform. You will also be assigned to manage your own tribe. You partner with product and engineering to align on business, technical, and quality objectives, and lead by example.

Operating as part of a cohesive QA team, you embrace collaboration, shared ownership, and mutual support to deliver consistent, high-impact quality outcomes across the platform.

The leadership aspect of the role will entail line managing your direct reports, supporting their professional growth and ensuring that they meet their individual and team objectives.

A key part of your role is defining and upholding clear quality KPIs that align with business objectives and ensure accountability for measurable results. AI is used daily to accelerate quality initiatives and drive innovation. You also apply platform insights and stakeholder input to enhance end-to-end automation and improve customer satisfaction.

You will be a strong voice for Quality within your tribe, holding them accountable to the highest standards. Challenging tribe members in a tactful and productive way to ensure that an effective quality strategy is implemented and adhered to.

You will spend approximately 30% of your time undertaking data analysis, stakeholder collaboration and implementing new test cases to enhance end-to-end quality, 30% of your time leading your team, 20% of your time driving AI innovation, and 20% supporting and holding your tribe to the highest quality standards.

🧩 What You’ll Be Doing:

• Quality Leadership & Strategy: Define and deliver a quality strategy aligned with the tribe’s mission and business outcomes.
• AI First Quality Enablement: Champion AI tools to accelerate test strategy creation, defect detection, and delivery. Drive AI-powered quality automation and data-driven customer insights ensuring continuously improved test coverage and efficiency.
• Product & Service Quality Ownership: Taking accountability for upholding and tracking tribe-level quality KPIs. Present updates in Monthly Business Reviews, own risks, solutions, and quality improvement implementation plans.
• Continuous Improvement & Innovation: Drive root cause analysis and exploratory testing to uncover defects early, identify systemic improvements and ensure adequate resolution. Introduce emerging technologies and methodologies to continually raise the quality bar.
• Technical Leadership: Resolve complex testing challenges using automation principles and AI-enhanced tools. Act as a role model for quality excellence by mentoring engineers within the tribe to embed a quality-focused mindset tailored for SaaS environments.
• Operational Excellence: Ensure the smooth operation of QA processes, including test planning, execution, reporting, and release readiness.
• Collaboration: Advocate for high-quality, fast delivery and mentor the tribe in AI-first quality practices. Foster continuous learning and ownership.
• Cross-Functional Alignment: Collaborate with product, engineering, and customer stakeholders to align quality efforts with business priorities and user needs. Partner with the Head of QA and Quality Team to drive consistency and share best practices.
• Leadership: Lead and mentor team members, supporting their professional growth along the companies engineering competency framework.
• People Development: Develop the team to achieve its full potential, fostering teamwork and continuous improvement.
• Culture: Drive a culture of client-centricity, commercial awareness, and value creation within teams.
• Performance Management: Implement and oversee performance management processes, including setting clear objectives, conducting regular performance reviews, and providing

🎯 Who we're looking for:

• Minimum 3+ years of experience leading a team of Quality either technically or from people leadership, or both.
• Proven experience leading QA strategy and execution in a software engineering
• Demonstrated success in applying AI technologies to accelerate quality outcomes and test automation.
• Strong academic background; a degree in a STEM subject discipline would be beneficial.

AI-First (Must Have):

• Uses AI routinely to accelerate quality outcomes (test strategy, defect detection, automation, diagnostics) and validates outputs before adoption.
• Able to build repeatable quality workflows that improve delivery speed and quality for entire teams, not just personal productivity.
• Understands AI risks (unsafe automation, false confidence, security/privacy) and applies disciplined verification and controls.

🌍 Diversity & Inclusion at Xceptor

We believe great ideas come from everywhere — and that the best teams are made up of people with different backgrounds, experiences, and perspectives. At Xceptor, we’re committed to building a workplace where everyone feels welcome, valued, and empowered to be themselves.

We know that not everyone ticks every single box in a job description — and that’s okay. If you’re excited about this role and think you could make a difference, we’d love to hear from you. Your unique skills and experiences might be just what we need, even if you don’t meet every requirement.

We celebrate diversity and are dedicated to creating an inclusive environment for all employees — regardless of race, gender identity, sexual orientation, age, disability, religion, or background.

🌗 Hybrid at Xceptor

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