QA officer Customer Support

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Perfect for those who aim to:

• Analyze Chats/Emails/Calls processed by the VIP Customer Support Agents and VIP Account Managers;

• Be meticulous in identifying mistakes, areas of improvement, as well as underlining positive aspects when checking the Chats/Emails/Calls;

• Provide detailed and structural feedback on the VIP CS/AM Agents' performance;

• Be able to express your point of view to those you evaluate clearly;

• Cooperate with the VIP Trainer to create Performance Improvement Plans for VIP CS/AM Agents;

• Cooperate with the VIP CS and VIP AM teams to be on track with the processes set for VIP CS/VIP AM agents;

• Inform the Management about the cases requiring urgent attention;

• Share your ideas/suggestions on improving the current processes of communication with VIP users;

• Perform tasks that are sometimes repetitive yet involve elements of creativity.

Experience you’ll need to bring:

• 1+ years of experience in Customer Support/Account Management departments;

• English proficiency at an Upper-Intermediate level or higher; 

• Experience with the customer communications tools (ideally, Intercom and Unitalk);

• Proficient knowledge of customer service, standard practices, and procedures;

• Experience in Gambling/Betting and/or advanced level of sports knowledge - would be a plus.

We appreciate if you have those personal features:

• Thoroughness, attention to detail;

• Strong communication skills;

• Self-organization and proactiveness;

• Problem-solving skills.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;

• Global Medical Coverage;

• Growth Opportunities;

• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

• Performance-Driven Rewards;

• Dynamic Work Environment.

Apply, and let your growth journey begin.