About this role
ABOUT QUINCE
Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.
Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:
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Customer First: We prioritize customer satisfaction in every decision.
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High Quality: True quality means premium materials and rigorous production standards you can feel good about.
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Essential Design: We focus on timeless, functional essentials instead of chasing trends.
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Always a Better Deal: Innovation and transparency ensure value for both customers and partners.
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Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.
Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.
OUR TEAM AND SUCCESS
At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence.
If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.
THE ROLE
Quality Assurance Manager
We are hiring a Quality Assurance Manager who will be accountable for the governance of Quality and Compliance product requirements and lead Quality initiatives for our Apparel, Footwear, Bags and Accessories categories. In this role, you will serve as the guardian of product integrity. You will partner closely with cross functional teams to define strict product specifications and inspection plans, while managing third-party relationships to execute a robust global testing program. Your work will ensure that we not only meet compliance regulations but also proactively address customer feedback to continuously raise the bar on quality.
Responsibilities
Govern Quality and Compliance Requirements: Take full accountability for the governance of Quality and Compliance product requirements, ensuring all products meet internal and external standards.
Partner with QA, Merchandising, Product Development and Technical Design: Collaborate directly with teams to define detailed product specifications, testing protocols, and inspection plans for every category.
Risk Management (FMEA): Conduct Failure Mode and Effect Analysis (FMEA) on all new product introductions within your assigned categories to mitigate design and manufacturing risks early.
Manage Global Testing & Inspections: Manage third-party relationships to develop and maintain a comprehensive global testing and inspection program that ensures factory accountability.
Monitor Compliance & Feedback: Actively monitor new compliance regulations and customer feedback channels. Ensure test protocols are updated on a regular cadence to reflect real-world performance and regulatory changes.
Drive Category Coverage: Ensure that every product within your assigned categories has a defined and active product specification and inspection plan.
Qualifications
- 8 years+ experience in quality assurance including testing and compliance specifically for apparel, footwear, bags & accessories
- A proven ability to partner with merchandising, product development and technical design to define clear product specifications, testing plans and inspection plans.
- Ownership experience in building or managing category-level quality specs from concept to launch
- Proficiency in conducting Failure Mode and Effect Analysis (FMEA) on new product introductions to mitigate risk.
- The ability to monitor compliance regulations and customer feedback, ensuring test protocols are updated on a regular cadence.
- Expertise in ASTM, AATCC, and vendor-facing testing protocols
- Experience managing third-party relationships to build and maintain global testing and inspection programs.
- Proven ability to set quality standards and interpret test results to make business-critical decisions
- Strong documentation, system design, and cross-functional communication skills
- Analytical, detail-oriented, and able to scale standards through process and tools
WHY QUINCE?
Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.
EQUAL OPPORTUNITY & HIRING INTEGRITY
Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.
Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.
Security Advisory: Beware of Frauds
At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.
About Quince
Join us on this journey At Quince, we’re not just building teams; we’re seeking individuals who are ready to make significant contributions in a streamlined and efficient environment. Our organizational structure is intentionally lean, allowing team members to have a major impact swiftly and efficiently. This approach ensures that innovation and decision-making processes thrive, enabling you to focus on what truly matters - achieving results and advancing our mission. We craft roles that are not only vital to our business needs but also provide substantial opportunities to make a meaningful impact. Our aim is for every employee’s efforts to directly advance our mission of delivering high-quality products at fair prices. We are excited about the possibility of you joining us and are eager to see how your vision aligns with our path to growth and excellence.
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