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Receptionist

SPS-North America · New York, New York, United States

onsitefull-timemid level

About this role

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership

Schedule: Monday–Friday | 8:00 AM – 5:00 PM

Be the First Impression That Sets the Standard

If you’re polished, proactive, and thrive in a people-facing role, this is your moment. As a Receptionist, you are more than the front desk—you are the first connection guests and employees experience.

From welcoming executives to coordinating daily office flow, you bring professionalism, organization, and a strong sense of ownership to everything you do. Your presence helps create a seamless and elevated workplace experience.

Why This Role Matters

This role sets the tone for the entire workplace. Your ability to manage interactions, maintain organization, and support daily operations ensures a professional, efficient, and welcoming environment for everyone.

What You’ll Do

Front Desk & Guest Experience

  • Welcome visitors with a professional and friendly approach.
  • Manage guest registration and ensure compliance with security protocols (e.g., NDAs).

Communication & Coordination

  • Handle and route incoming calls and inquiries, including sensitive communications.
  • Serve as a central point of contact for internal and external requests.

Access & Workplace Management

  • Issue and track access badges and entry permissions.
  • Maintain reception and common areas to ensure a clean, organized, and presentable environment.

Operational Support

  • Assist with meeting and conference room setup, including coordination of catering and materials.
  • Provide support across mail, hospitality, and facilities functions as needed.

What You Bring

  • Strong communication and interpersonal skills
  • A professional, polished presence and calm demeanor
  • Ability to stay organized and manage multiple tasks
  • Comfort with office technology (multi-line phones, MS Office, PC/Mac systems)
  • High attention to detail and a proactive mindset
  • A team-oriented approach with flexibility to support operations

Qualifications

  • High school diploma or equivalent required
  • 1–3 years of experience in reception, concierge, or hospitality (preferred)
  • Reliable and able to maintain assigned work schedule
  • Ability to stand, walk, and occasionally lift up to 40 lbs.

Compensation: 
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.

Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range
$23.50—$26 USD

WHAT WE OFFER

  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
    • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

 

About SPS-North America

ABOUT US SPS is an award-winning employer of choice offering digital and transformation solutions that leverage Intelligent Automation in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Front Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Intelligent Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. COMMITMENT TO DIVERSITY & INCLUSIVE HIRING At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicant...

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