About this role
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.
The Renewal Specialist will be responsible for renewing software contracts across Kaseya’s MSP customer base. This is a go-to-market role with sales oriented responsibilities. The main goal is to drive contract renewal rates, support retention and identify upsell opportunities during the renewal process.
What you'll do
- Drive renewal conversations to increase renewal rates, support retention and identify upsell opportunities
- Work closely with Account Management to identify risk factors and support smooth renewal execution
- Partner with General Managers and Product teams to share customer feedback and support customer negotiations when needed
- Ensure renewals are accurately documented and properly forecasted
- Build and maintain strong relationships with customers and partners to support contract resolution and renewal execution
- Help improve the renewal process over time to increase retention and reduce churn
- Perform other related duties as assigned
Required Qualifications
- 2+ years of experience in renewals, account management or customer success in a B2B or SaaS environment
- Direct experience managing or supporting software contract renewals and driving retention outcomes
Preferred Qualifications
- Experience managing subscription or contract renewals end to end
- Strong negotiation and relationship management skills
- Experience working with large and complex books of business
- Demonstrated ability to identify upsell, cross sell or expansion opportunities
- Ability to work in a fast paced environment and manage multiple priorities
- Strong communication skills and ability to collaborate cross functionally
- Strong attention to detail and organizational skills
- Experience using CRM systems such as Salesforce
- Strong problem solving and analytical thinking skills
Why Kaseya
Join a fast growing company transforming the IT industry. At Kaseya you will work in a collaborative environment focused on customer success, retention and revenue growth.
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
About Kaseya Careers
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