Renewals Specialist

Kaseya is seeking a proactive and results-driven Renewal Manager to manage the end-to-end contract renewal lifecycle. In this role, you will be responsible for driving retention, reducing churn, uncovering growth opportunities and working closely with Account Managers to deliver a seamless customer experience.

Key Responsibilities:

Renewal and Retention Management: Manage the full renewal process for assigned accounts, ensuring high renewal rates and strong customer satisfaction. Identify at-risk accounts early and implement strategies to prevent churn.

Customer Relationship Management: Build and maintain strong relationships with key decision-makers, aligning their needs with Kaseya’s solutions and acting as a trusted advisor during renewal conversations.

Revenue Growth and Expansion: Identify upsell, cross-sell and revival opportunities within your portfolio. Position additional solutions based on customer needs to maximize account value.

Negotiation and Deal Management: Lead contract negotiations while balancing customer retention and company revenue goals. Handle complex scenarios with confidence, problem-solving and clear communication.

Collaboration: Partner with Account Managers and internal teams to align on account strategy, risk management and revenue opportunities. Ensure a coordinated and proactive approach to customer engagement.

CRM and Pipeline Management: Use Salesforce to track renewals, customer interactions and opportunities. Maintain accurate forecasting and documentation throughout the renewal lifecycle.

Process Improvement: Continuously identify opportunities to improve renewal processes, increase efficiency and enhance the customer experience.

Requirements

• Two or more years of experience in renewals, customer success, account management or sales-focused roles
• Strong negotiation and relationship management skills with a customer-focused approach
• Ability to manage multiple priorities in a fast-paced environment
• Experience with Salesforce or similar CRM tools for account management and forecasting
• Excellent organizational, analytical and communication skills
• Proactive, self-motivated and results-oriented with a focus on achieving targets

Why Kaseya?

Join a fast-growing company transforming the IT industry. At Kaseya, you will work with cutting-edge technology, collaborate with a dynamic team and grow your career in a high-impact role focused on customer success and revenue growth.

If you are ready to drive renewals, strengthen customer relationships and grow accounts in a collaborative environment, we want to hear from you.

Compensation:

Base salary will be commensurate with experience within a range of CAD 80,000 to CAD 110,000 , with additional variable compensation tied to performance.