Responsible Gaming Analyst

Job Summary

Superbet is currently looking for an experienced professional, passionate, determined Responsible Gaming Analyst for a hybrid role. 

We all respect the highest standards of Responsible Gaming because it is important to always offer a secure and safe online gaming experience for all players.  That’s why this role as a Responsible Gaming Analyst for Superbet is very important as you will play a key role in supporting the clients. Protection is the key word. You will be responsible for safeguarding the business by checking for problem gamblers, multi registrations, underage players and criminal activities related to banking and payment.

You will have the DNA of a customer service agent in your blood as conversations with these players are so important to avoid experiencing financial difficulties, relationship problems and mental health issues.

We're looking for someone who:

• Is fluent in English and Portuguese
• Has excellent oral & written communication skills in English and Portuguese
• Has empathy, good listening skills and an analytical mind

• Has organizational and very good communication skills with attention to detail

• Is interested in the psychology of addiction, regulatory and compliance knowledge
• Is professional, honest, reliable, and organized

Bonus points if you:

• Have experience working in an RG role. Knows and understands Due Diligence and Responsible Gambling regulations
• Knows one of the following languages: Romanian; Serbian, Bulgarian, Polish, Dutch, French, German 

What you'll be doing?

• Review customer accounts from an RG perspective
• You will manage self-exclusions. 
• You will be an integral member of a global team managing responsible gaming tasks across multiple markets, with your role serving as the primary point of contact for our Brazilian customers
• You will analyze players identified in the various monitoring processes and establish a risk assessment. 
• You will contact players identified as potentially having a gambling problem.
• Escalation point of contact, for any questions and issues relating to Responsible Gambling
• Participate in training staff involved in RG policies and processes in accordance with best practice and industry requirements
• Check and spot players with addictive behavior and avoid underage gambling (You will contact problem players via email or phone to offer guidance and help according to internal policies and procedures)
• Monitor escalated self-excluded players to assess risk and prepare reports for management team on weekly/monthly basis – complex cases to be escalated to senior analysts
• You will be a team player, a team player with a positive mindset and a flexible approach

What do we offer?

• Knowledge-sharing culture
• Use of latest technologies and tools
• Competitive salary and bonuses
• Flexible working hours
• Remote work 
• Open vacation policy
• Travel opportunities