Main responsibilities:
- Own the RG framework from an operations perspective for the assigned market, ensuring all processes align with regulatory and internal standards.
- Serve as the primary point of contact for all RG-related matters within the market, supporting both internal and cross-functional teams.
- Support customer-facing teams (VIP, Customer Support, RG/AML, etc.) by providing guidance, answering RG-related queries, and offering clarity on complex or sensitive cases.
- Act as the second line of defense for escalations, reviewing high-risk or complex cases and ensuring appropriate actions are taken in line with RG policies.
- Collaborate with Operations Training team to review, refine, and approve RG-related training materials, ensuring content accuracy, clarity, and compliance.
- Collaborate with Operations QAs to validate that RG elements are assessed effectively and consistently across all quality evaluations.
- Perform ad-hoc reviews and spot checks on case handling to ensure operational teams apply RG processes correctly and consistently.
- Identify gaps, trends, or risks within operational RG workflows and propose improvements or corrective actions.
- Contribute to continuous improvement initiatives, helping enhance tools, processes, and guidelines related to responsible gaming.
- Collaborate with the Compliance Team to stay up to date on market-specific RG regulations and best practices, ensuring operational compliance and adapting processes where needed.
Requirements:
- Knowledge of English (B2+) and Romanian (native);
- Investigative skills;
- Analytical skills;
- Attention to details;
- Availability to work on-site.
What we offer:
- Official employment & Full medical insurance (including in-patient and out-patient care, maternity, dental, and annual health check-ups);
- Competitive salary and attractive bonus scheme;
- Working in a dynamic International company;
- Birthday celebration present;
- Ability for career and professional growth within the company;
- Sports card (Multi-sport) - partly covered & team-building events and activities;
- Wedding and newborn gifts;
- Time for proper rest and up to 25 working days of Annual Vacation, maternity leave support;
- Breakfast, food vouchers, fruits, and snacks available in the office.