Room Service Operator - Soho Farmhouse

The Role… 

At Soho House, a Room Service Operator is responsible for ensuring the consistency, quality and efficiency of all food and beverage service plus amenities for the guest and rooms. This is a hands-on, member-facing role requiring attention to detail, excellent customer service, and strong organisational skills. 

What's in it for you?

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Staff Room Rates
• Health Cash Plan (option to up to 2 additional dependents)
• Dental Plan (option to add up to 2 additional dependents)
• Birthday Day Off after 1 years' continuous service
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career

Key Duties...

• Take and process all room service orders promptly and accurately, ensuring clear communication with kitchen and service teams.
• Maintain knowledge of all food, drink, and amenity offerings to confidently guide guest choices and upsell where appropriate.
• Coordinate delivery times with floor teams to ensure timely service and exceptional presentation.
• Follow up on guest requests and feedback to ensure satisfaction and resolution of any issues.
• Ensure all telephone and digital communications are handled in a warm, professional, and efficient manner.
• Keep the room service area, phone system, and service records organised and up to date.
• Work closely with the kitchen, reception, housekeeping, and concierge teams to ensure smooth communication across departments.
• Support the wider F&B team when required and uphold Soho House standards at all times.

What we are looking for...

• Up to 1-2 years’ experience in a busy hospitality venue, ideally from a room service background 
• Excellent interpersonal skills and ability to build relationships (internal and external) 
• Strong attention to details 
• Excellent customer service 
• Fluent in English 
• Organised and reliable 
• Ability to work and maximize relationships within a diverse team 
• Computer literacy within Opera, Micros and Open Table are advantageous 

Physical Requirements: 

• Must be over the age of 18 
• Must be able to seize, grasp, turn and hold objects by hand 
• Able to work on your feet for at least 8 hours 
• Occasionally kneel, bend, crouch and climb as required