Security Operations Center Operator

The Security Operations Center (SOC) Operator, is responsible for monitoring all security, communication, and life/fire safety systems within the designated monitoring areas via the provided monitoring systems. Operators monitor alarms, CCTV, phone lines, life safety and other monitoring systems in order to promptly respond to, compile, and report all information in regards to theft, alarms, accidents, hazardous material releases, fires and other incidents that may occur. The Operator may communicate with the highest levels of Management and advise them of events and incidents adversely impacting personnel and/or assets. The Operator is required to assist in the initial management of critical incidents ranging from extreme weather conditions, political instability, crime, terror, and sudden onset disasters utilizing crisis management response plans. Operators help facilitate company-wide coordination in response to the crisis while supporting management with continuous information on the incident. The position requires initiative, multi-tasking, strong communication skills, and innovative thinking.

You Will:

• Answer multi-line telephones in a courteous, professional manner and dispatch security personnel via radio.
• Prepare written reports, including, but not limited to: Critical Incident Reports, Security Check-In, logs, pass down logs, and all other required reports.
• Observe, report, and document all unusual/unsafe activity, and take appropriate action as required.
• Keep and / or document detailed records of activities as they occur during the shift.
• Acknowledge alarms and dispatch / assign personnel to investigate.
• Be a proactive team member during an incident response; taking detailed notes, communicating to team members and provide relevant updates to Management in order to effectively respond to security incidents.
• Report all building utility/ service/ life safety issues to the appropriate responders and SOC Management. Dispatch mobile or other patrol officers to check and/or secure access areas into and onto property, as well as, highly sensitive locations within the buildings.
• Dispatch mobile or other patrol officers to service calls and emergency responses.
• Monitor the movements and locations of security personnel in order to expedite service requests, emergency responses, and to ensure employee safety.

You Bring:

• Exceptional results in a client-service role; professional, friendly, and positive communication style.
• Comfortable in a high-tech work environment; the ideal candidate can keep pace with an environment where there's constant learning of new mechanisms, applications, and tools.
• Aptitude for clear and effective written and verbal directions and clarifying information under time-sensitive conditions.
• Exercises strong operational judgment.
• Ability to establish priorities, multi-task, work independently, and complete objectives in a fast-paced and demanding work environment.
• Working knowledge of Microsoft Office suite, including Word, Excel, and PowerPoint.
• Must maintain a high degree of confidentiality.

Advantageous:

• Previous experience working in a Security Operations Center type setting.
• Broad geopolitical awareness, knowledge of global events, and cultural sensitivity.
• Familiarity with news reporting sources, social media channels, as well as other channels for real-time monitoring of current events.
• Working knowledge of basic IT troubleshooting.