Senior Associate, Instructional Design

🚀 Your Role:

The Senior Instructional Designer – Curriculum & Learning Journeys is responsible for designing high-quality, structured learning experiences that enable Xceptor users to effectively adopt and succeed with the platform. The role focuses on translating complex platform capabilities into clear, engaging learning for clients and partners across diverse user audiences.

Combining strong instructional design capability with curriculum level thinking, the role designs coherent, role‑based learning journeys that support onboarding, enablement, and certification. This includes self‑paced digital learning, instructor‑led experiences (virtual and in‑person), and selected peer‑ or community‑based learning approaches that support learning through collaboration and shared practice.

Reporting to the Senior Manager, Educational Services, the role works closely with product owners, subject matter experts, and cross functional stakeholders to ensure learning solutions are accurate, relevant, and aligned to product capabilities and learner needs. The role contributes to maintaining the quality, consistency, and effectiveness of Xceptor’s Education offering, supporting learner confidence, adoption, and long‑term client success.

This is an opportunity to:

• Design role-based curricula and learning journeys for a global SaaS platform
• Create high-quality digital learning and certification assets for technical and non‑technical users
• Contribute to learning designs that include peer and community driven enablement
• Apply instructional design best practices across multiple learning modalities
• Collaborate closely with product teams and subject matter experts

🧩 What You’ll Be Doing:

Curriculum & Learning Journey Design

• Lead the design and structure of role-based curricula and learning journeys for defined user audiences, ensuring logical progression, coherence, and alignment to learning objectives.
• Design and document learner personas and learning scenarios to inform curriculum structure, content scope, and instructional approach, validating these with stakeholders and learner feedback.
• Identify gaps, overlaps, or inconsistencies within curricula and learning journeys and recommend improvements to enhance effectiveness, usability, and learner experience.

Learning Content Development

• Design, develop, and maintain high quality digital learning assets for Xceptor platform users, including modular eLearning, learning paths, how to videos, self-paced guides, and certification assessments, aligned to agreed roadmaps and priorities.
• Capture and synthesise source information from product documentation, SMEs, and delivery teams, translating complex technical concepts into clear, learner appropriate instructional content.
• Produce detailed design artefacts (e.g. learning architecture, storyboards, assessment blueprints) to guide development and ensure consistency across learning assets.

Standards, Quality & Governance

• Develop and maintain learning content in alignment with agreed instructional design, assessment, accessibility, and content standards, applying these consistently across all assigned deliverables.
• Coordinate reviews and sign off of learning assets with relevant stakeholders, ensuring accuracy, quality, and alignment to agreed standards.
• Contribute to curriculum and content governance activities by preparing curriculum artefacts, quality reviews, and recommendations, and implementing agreed decisions and standards.

Collaboration & Stakeholder Engagement

• Work closely with product owners, subject matter experts, and implementation teams to define learning objectives, course structures, and assessment approaches that support effective platform adoption.
• Work collaboratively with Marketing and Brand teams to ensure learning assets align with Xceptor brand, tone, and messaging guidelines.
• Support internal teams and external partners with guidance on enablement approaches, curriculum structure, and use of existing learning assets where required.

Continuous Improvement

• Use learner feedback, assessment performance, and usage data to inform continuous improvement of learning assets and curricula.
  
  

🎯 Who we're looking for:

Key Competencies

• Strong end‑to‑end instructional design capability, with demonstrated experience designing structured digital learning solutions for software or technical products.
• Proven ability to design coherent role‑based curricula and learning journeys, ensuring logical sequencing, alignment to learning objectives, and consistency across multiple learning assets.
• Experience designing a broad range of digital learning assets, including modular eLearning, self-paced learning, tutorials, videos, and online assessments or certifications.
• Ability to translate complex technical concepts into clear, engaging, and learner‑appropriate instructional content for varied audiences, including both technical users and nontechnical or “citizen developer” users.
• Demonstrated ability to analyse learner needs and use learner personas, audience analysis, or usage scenarios to inform instructional approach, content scope, and curriculum structure.
• Strong capability in producing instructional design artefacts such as learning architectures, storyboards, assessment designs, and content outlines to support consistent development.
• Solid working knowledge of instructional design principles, learning theory, and best practices for digital learning, learner engagement, and assessment.
• Experience applying agreed instructional design, assessment, accessibility, and content standards consistently across learning materials.
• Proven experience collaborating closely with subject matter experts, product teams, and stakeholders to define learning objectives, validate content accuracy, and obtain signoff.
• Confidence in reviewing learning content and curricula to identify gaps, overlaps, or inconsistencies and to propose practical improvements.
• Strong organisational skills with the ability to manage multiple learning design and development activities concurrently while meeting agreed timelines.
• High attention to detail and commitment to instructional quality and accuracy.
• Excellent written and verbal communication skills in English.

Required Experience

• Significant experience designing and developing learning for software applications, platforms, or technical products.
• Experience developing learning materials and assessments for professional or commercial audiences (customers, partners, or internal users).
• Experience supporting or contributing to learning governance or quality review processes is advantageous.
• Exposure to fintech, enterprise software, digital transformation, or regulated industries (e.g. banking or financial services) is beneficial but not required.
• Experience with virtual or instructor led training delivery is advantageous but not essential.

Ways of working

• Comfortable working both independently and collaboratively within a cross functional team.
• Proactive and solution oriented, with the confidence to ask questions, challenge assumptions constructively, and propose improvements.
• Willingness to develop deep product knowledge of the Xceptor platform to ensure learning content is accurate, relevant, and effective.

What we offer

• Strategic Impact: Direct influence on client success outcomes and organizational growth through educational innovation and excellence.
• Leadership Visibility: High-visibility role with exposure to senior leadership, key clients, and strategic initiatives across the organization.
• Growth Phase: Opportunity to join during a significant growth phase and shape the future of Education Services at Xceptor.
• Innovation Culture: Freedom to innovate, experiment with cutting-edge learning technologies, and implement fresh ideas that drive engagement and results.
• Talented Team: Work alongside brilliant, passionate people who are experts in their fields and committed to making a positive difference.
• Collaborative Environment: Fast-paced, highly collaborative, and forward-thinking organization that values ambition, curiosity, accountability, and brilliance.

#LI-GL1 #LI-Hybrid

🌍 Diversity & Inclusion at Xceptor

We believe great ideas come from everywhere — and that the best teams are made up of people with different backgrounds, experiences, and perspectives. At Xceptor, we’re committed to building a workplace where everyone feels welcome, valued, and empowered to be themselves.

We know that not everyone ticks every single box in a job description — and that’s okay. If you’re excited about this role and think you could make a difference, we’d love to hear from you. Your unique skills and experiences might be just what we need, even if you don’t meet every requirement.

We celebrate diversity and are dedicated to creating an inclusive environment for all employees — regardless of race, gender identity, sexual orientation, age, disability, religion, or background.

🌗 Hybrid at Xceptor