Senior Business Analyst – Payments

Senior Business Analyst – Payments 

Location: Austin, TX (Hybrid)
Compensation: Competitive base + bonus + benefits

Role Summary

We are seeking a data-driven Senior Business Analyst – Payments to deliver actionable insights across our end-to-end payment ecosystem. This role focuses on analyzing large-scale transactional data, improving payment visibility, and partnering cross-functionally to drive informed decision-making.

This position is ideal for an analyst who thrives in high-volume data environments and can translate complex payment flows into clear business insights that support Finance, Product, Engineering, and Operations.

Key Responsibilities

End-to-End Payment Analytics

• Analyze large, high-volume transactional datasets to identify trends, performance gaps, and optimization opportunities
• Develop reporting on key payments KPIs including processing volumes, margin analysis, pricing economics, customer penetration, and processing costs
• Conduct root cause analysis on anomalies and emerging trends
• Provide data-backed recommendations to improve payment performance and transparency

Reporting & Data Governance

• Build and maintain dashboards and recurring executive-level reporting
• Ensure consistency and integrity of payment data across systems
• Partner with Data Engineers and Architects to define data models, tracking requirements, and metric definitions
• Support financial reconciliation and cost analysis initiatives

Cross-Functional Partnership

• Translate business needs into data and reporting requirements
• Collaborate with Product and Engineering teams to ensure accurate data capture and instrumentation
• Support new payment initiatives from a reporting and analytics readiness perspective
• Communicate complex findings clearly to technical and non-technical stakeholders

Qualifications

• 5-7 years of experience in business or data analysis, preferably in payments, fintech, SaaS, or e-commerce
• Strong experience working with large transactional datasets; Payments preferred
• Experience partnering with Data Engineering and Architecture teams
• Strong knowledge of database environments; Redshift and SQL skills preferred
• Experience building dashboards using BI tools (Tableau, Power BI, Looker, etc.)
• Strong analytical, problem-solving, and communication skills

What Success Looks Like

• Clear, trusted payment reporting used across Finance, Product, and Operations
• Improved visibility into payment performance and cost drivers
• Actionable insights that influence product and operational decisions
• Standardized, well-defined payment metrics and data governance practices