About this role
Are you ready to make an impact?
West Monroe is seeking a Senior Consultant to join our Operations Excellence Practice within our Productivity discipline. Our teams partner with clients to solve complex operational challenges—helping organizations redesign how work gets done by combining process optimization, workforce insights, and technology (including AI) to unlock measurable productivity gains.
Unlike traditional process improvement roles, our consultants work at the intersection of strategy and execution, translating ambiguous business problems into actionable solutions that drive real financial and operational outcomes.
What You’ll Do
Solve complex operational problems in a client-facing environment
- Structure and lead analyses of current-state operations to identify inefficiencies across processes, workforce utilization, and performance management systems
- Translate business challenges into data-driven insights and actionable recommendations
- Work directly with client stakeholders to align on priorities, trade-offs, and implementation plans
Drive process and workforce optimization initiatives
- Redesign business processes to improve throughput, reduce cost, and enhance quality
- Analyze labor models, workforce productivity, and capacity to identify optimization opportunities
- Develop quantified value cases (e.g., cost savings, cycle time reduction, capacity unlock) to support recommendations
Enable AI and technology-driven productivity improvements
- Identify and prioritize opportunities to embed AI and automation into workflows
- Design future-state processes that incorporate AI augmentation, decision support, and workflow automation
- Partner with technical teams to translate business requirements into scalable solutions
Deliver results and support implementation
- Support end-to-end project delivery, from diagnostic through execution
- Build tools, models, and dashboards (often in Excel or similar platforms) to track performance and outcomes
- Help drive adoption by working closely with client teams during implementation
Contribute to team and client growth
- Mentor junior team members and contribute to a high-performing team environment
- Support business development through research, proposal development, and client presentations
- Build relationships with clients and within the broader West Monroe network
What You’ll Bring
- 4–6 years of experience, ideally within a management consulting environment or in a highly analytical, project-based role
- Experience solving problems related to business process optimization, workforce/labor analytics, or operational performance improvement
- Demonstrated ability to break down ambiguous problems and develop structured, data-driven solutions
- Experience building quantitative models (e.g., cost, capacity, productivity, or ROI analyses)
- Exposure to or experience with AI, automation, or advanced analytics applied to business processes (e.g., workflow automation, decision support tools, GenAI use cases)
- Strong communication skills with the ability to clearly present insights to both technical and non-technical stakeholders
- Proven ability to work in a client-facing, fast-paced consulting environment
Preferred:
- Prior experience at a consulting firm
- Experience with Lean, Six Sigma, or similar methodologies (applied in a business context)
- Experience contributing to proposals, workplans, or client presentations
Additional Requirements
- Bachelor’s degree in a relevant field (e.g., business, engineering, operations, analytics)
- Ability to travel (~50%)
- Eligibility to work in the United States without sponsorship
Based on pay transparency guidelines, the salary range for this role can vary based on your proximity to one of our West Monroe offices (see table below). Information on our competitive total rewards package, including our bonus structure and benefits is here. Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity.
Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental leave will also be available upon hire date.
Other consultancies talk at you.
At West Monroe, we work with you.
We’re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.
The combination of business and technology is not new, but how we bring them together is unique. We’re fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.
At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next.
You’ll feel the difference in how we work. We show up personally. We’re right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn’t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact.
West Monroe is an Equal Employment Opportunity Employer
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion. If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to recruiting@westmonroe.com.
Please review our current policy regarding use of generative artificial intelligence during the application process.
If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.
About West Monroe
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