Senior Manager of Restaurant Technology

The Opportunity

We are hiring a senior Restaurant Technology leader to own the end-to-end technology platform that powers Sweetgreen restaurants at scale. This role is responsible for front-of-house and back-of-house systems, restaurant-facing engineering, and the end-to-end support for restaurants ensuring speed, reliability, and operational confidence at scale.

The leader will be accountable for strategy, delivery, engineering execution, and support for all store ecosystem: POS, kiosks, kitchen systems, menu enablement, throughput and timing capabilities, store infrastructure, hardware, automation, and restaurant tech support, partnering closely with Operations, Product, Finance, Supply Chain, Data, Security, and Marketing.

You will build and run the store technology operating model: how we design, deploy, monitor, support, and continuously improve restaurant systems across hundreds of locations—while preparing the platform for future growth, new formats, and international/licensing expansion.

What You’ll Do

Own Restaurant Technology, Engineering & Support End-to-End

• Lead all restaurant-facing technology and engineering that directly supports operations, including POS, kiosks, kitchen workflows, menu configuration, pricing enablement, restaurant tools, store infrastructure, hardware, and on-site systems.
  Define clear architectural standards for store systems (availability, latency, resiliency, upgrade paths, vendor integration, incident response and observability).
• Drive tight integration between store systems and downstream platforms (menu/price management, payments, data & analytics, supply chain, loyalty, marketplaces).

Enable Menu, Pricing & Operational Change

• Lead technology and engineering enablement for menu launches, limited-time offerings, pricing changes, and operational pilots.
• Ensure changes are tested, operationally ready, observable, and fully supported before rollout.
• Balance speed with stability, especially during peak periods and high-volume launches.

Build & Lead High-Performing Engineering & Support Teams

• Lead and develop restaurant technology engineering leaders, product partners, and restaurant technology support teams.
• Create clarity around roles, decision rights, and accountability across build, run, and support functions.
• Foster a culture of ownership, urgency, reliability, and deep respect for frontline teams.

Reliability, Scale, and Operational Excellence

• Run restaurant tech with production-grade rigor: SLAs/SLOs, uptime, incident response, root-cause analysis, and permanent fixes.
• Establish proactive monitoring, alerting, and health metrics for stores (not just reactive support).
• Own store tech readiness for launches (menu changes, new categories, pricing, promotions), ensuring no surprises at scale.
• Reduce recurring issues, operational noise, and manual workarounds in stores through better design, automation, and tooling.

Drive Innovation, Automation & Store of the Future

• Partner with Operations, Product, and Engineering leadership to define and deliver Store of the Future capabilities, including automation, smarter kitchen workflows, improved throughput tooling, and reduced manual effort for teams.
• Identify opportunities to automate repetitive, error-prone, or labor-intensive restaurant processes.
• Pilot and scale new technologies thoughtfully, ensuring innovations improve team member experience, guest experience, and operational outcomes not just novelty.

Modernize & Scale Thoughtfully

• Simplify restaurant tech architecture, tooling, integrations, and vendor footprint.
• Improve monitoring, observability, automation, and self-service tooling for restaurants and support teams.
• Partner with Security, Data, and Platform teams to ensure compliance, resilience, and scalability as the restaurant footprint grows.

What We’re Looking For

Experience

• Deep experience (10+ years) owning restaurant or retail technology at scale, with direct accountability for uptime, performance, and store operations.
• Strong technical judgment across distributed systems, hardware/software integration, and real-time operational environments.
• Proven ownership of restaurant-facing systems and support models at scale (POS, kitchen systems, kiosks, workforce tools, store infrastructure).
  Comfort operating both strategically and hands-on—from architecture decisions to incident calls.
• Strong experience running 24/7 operational support for multi-site environments.

Technical, Engineering & Delivery Strength

• Strong understanding of modern restaurant tech stacks, integrations, and on-site systems.
• Experience leading engineering teams delivering mission-critical, high-availability systems.
• Proven ability to manage vendor partners, SLAs, and escalation paths.
• Able to dive deep when needed while empowering teams to execute independently.

Why This Role Matters

Restaurant Technology, Engineering, and Support directly impact speed of service, labor efficiency, accuracy, uptime, innovation velocity, and team member confidence. This role ensures that technology works when it matters most today—while also building the automation and Store of the Future capabilities that will power tomorrow’s restaurants.

If you are energized by restaurants/retail technology, operationally grounded innovation, and building systems and technology teams that operators trust, this role offers a highly visible, high-impact opportunity.

What you'll get:

• Highly competitive pay + bonus plan
• Three different medical plans to suit your and your family's needs
• Dental and Vision insurance
• Flexible PTO plan
• 401k program
• Employee HSA and FSA
• Complimentary greens
• An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food
• To live the sweetlife and celebrate your passion + purpose
• A collaborative team of people who live our core values and have your back
• A clear career path with opportunities for development, both personally and professionally
• Free sweetgreen swag

Come join the sweetlife!

About sweetgreen

Sweetgreen is a national restaurant brand dedicated to building healthier communities by connecting people to real food. Since 2007, Sweetgreen has reimagined fast food to be fresh, flavorful, and rooted in relationships with farmers and communities. As we grow, we are committed to developing our people in our restaurants and at our support center, so that everyone can be part of the movement. When you join Sweetgreen, you not only invest in your own future but help create spaces where food, people, and purpose come together