Senior Manager, Strategy & Operations (Consumer Protection Team)

About the role

The Flex Consumer Protection Team is seeking a highly strategic and analytical person to ensure that we deliver an excellent experience across all touchpoints of the customer journey. Working closely with Strategy & Operations, Analytics, Data Science, and customer-facing departments such as Product and Customer Success, this role will identify and quantify customer experience insights and pain points, collaborate on solutions, and build the systems we use to optimize product and service quality for the future. The ideal candidate must have a passion for customer impact, robust analytical toolkit, strong collaboration skills, and the tenacity to solve problems and drive prioritization through uncertainty.

As a Senior Manager, Strategy & Operations (CPT) you’ll partner directly with the Director of the Consumer Protection Team to drive some of our highest-impact projects. This is an exceptional opportunity for a gritty, entrepreneurial problem-solver with a genuine commitment to consumer impact, able to toggle between strategy and execution. This role will provide frequent exposure to Flex Founders and Executive Team, giving hands-on experience with what it takes to lead and operate a world-class consumer fintech. The ideal candidate will be comfortable producing both rigorous data analysis and exec-ready deliverables from day one, working autonomously or together with your team.

This is a hybrid position with on-site expectations of 3 days per week in our New York Headquarters. For candidates outside of the NY/NJ area, you may be eligible for our relocation assistance program.

What you’ll do

• Partner with your team leader (Director of the Consumer Protection Team) to set strategy and translate it into tangible near-term goals and frameworks that ensure tight execution.
• Apply your business knowledge and analytical skills to identify the challenges that matter most.
• Work with Product Managers and other functional leads to ensure we are effectively prioritizing customer experience priorities across the business.
• Partner with Analytics and Data Science to rapidly test new hypotheses and build lasting infrastructure around the insights you discover.
• Manage a diverse portfolio of projects, adapting rapidly to shifting priorities.
• Distill progress into executive-level reports, facilitating reviews to ensure the right strategic conversations are had.
• Communicate effectively with senior stakeholders, navigating complex problem sets with agility.
• Operate at top-decile levels of speed and productivity, dealing constructively with pressure and debate.

Key qualifications

• Ideally 5+ years of relevant work experience (e.g., management consulting, chief of staff function, strategy, or multi-hat start-up role)
• Direct work with a high-growth tech/fintech company preferred
• Strong conceptual facility; extremely fast thinker
• Comfort “fog sculpting,” making amorphous projects tractable 
• Entrepreneurial - finds the messiness of 0-to-1 building exhilarating
• Obsessive attention to detail; high bar for your own work product
• Well honed interpersonal skills; able to drive results through others without compromising relationships and rapport
• Ability to thrive in a fast-paced (and at times chaotic) environment 
• Strong bias for action
• Superior communication skills (e.g., memos, verbal presentations); able to make complex, ambiguous topics immediately legible to executives and cross-functional partners alike
• Comfortable working directly with data and partnering with Analytics and Data Science teams; familiarity with tools like Tableau, Power BI, or Sigma preferred
• SQL proficiency preferred, but not required
• Genuine passion for “doing right” by our customers; we care about our mission, and you should, too!

Flex takes a market-based approach to pay, ensuring compensation is commensurate with a candidate's experience and our internal leveling guidelines.

For candidates located in our Tier 1 markets (NYC/ SF), the on-target earnings (OTE) pay range for this role is $184,000 - $230,000 USD. For all other U.S. locations, Flex utilizes a geographic pay differential based on a cost of labor index. If you are located outside of the Tier 1 states listed above, your starting pay will be adjusted to align with the market conditions of your specific geographic zone. Please speak with your recruiter for additional information regarding the specific range for your location.