Senior Operations Strategy Manager

Plata es una empresa de tecnología y servicios financieros digitales que busca convertirse en la primera opción de servicios financieros en el mercado mexicano que brinda a todos sus clientes soluciones financieras a través de la inclusión, la simplicidad, la conveniencia, la confianza y la seguridad.

Fue fundada en 2022 por ejecutivos e inversores que han creado algunas de las empresas y soluciones más innovadoras y exitosas en la industria de la banca digital en todo el mundo.

Position Objective:

Ensure operational stability, scalability, and performance of Mesa de Control by owning operational KPIs, resource prioritization, process governance, and cross-functional execution. Accountable for monthly service levels, operational risk control, and continuous improvement across multiple operational streams.

Main Responsabilities:

• Own and manage Mesa de Control operational KPIs (SLA, backlog, rework, error rate, productivity, turnaround time)
  Ensure monthly delivery targets are met across teams/shifts
  Identify capacity gaps and reallocate resources accordingly
  Manage operational trade-offs between speed, quality, and risk
• Ensure full compliance with approved procedures, regulatory requirements, and internal controls
  Monitor and mitigate operational risks impacting service levels or regulatory exposure
  Escalate structural risks and propose mitigation plans
• Define and standardize operational procedures and documentation frameworks
  Oversee implementation of process updates across multiple teams
  Ensure consistency of execution across shifts and operational units
• Lead initiatives aimed at reducing manual effort, increasing automation, and improving cost-efficiency
  Analyze productivity and operational cost drivers
  Drive structural process improvements with measurable impact
• Drive operational improvement initiatives aimed at reducing manual effort, minimizing errors, and improving turnaround time
• Act as operational owner in interactions with Product, Compliance, Risk, and Technology
  Translate regulatory and product requirements into operational execution plans
  Ensure operational readiness before launches and major process changes
• Lead operational leads or senior specialists
  Contribute to hiring decisions, team structure design, and onboarding frameworks
  Develop internal capabilities and performance culture within Mesa

Job Profile:

• Experience:
  6+ years in operations, process management, or operational excellence roles
  Experience leading teams or operational leads
  Experience managing performance across multiple streams/shifts
  Experience in high-volume regulated environments
• Leadership & Management:
  Experience managing team leads or indirect teams (20+ FTE indirect scope preferred)
  Experience managing operational capacity and prioritization
  Experience working with budgets or cost-impact decisions
• Technical & Functional Skills:
  Strong operational KPI ownership (SLA, productivity, cost, quality)
  Advanced process governance and documentation skills
  Strong data-driven mindset
  Advanced Excel / Google Sheets
  Ability to analyze operational metrics and propose structural improvements
• Soft Skills:
  Strong ownership of monthly results
  Structured decision-making under ambiguity
  Strong stakeholder influence skills
  Ability to balance risk, cost, and service level objectives
• Nice to Have (Not Mandatory):
  Experience in fintech / banking / regulated industries
  Experience working directly with Compliance and regulatory frameworks
  SQL and dashboarding experience
  Experience leading operational launches or structural changes

Lo que ofrecemos:

• Salario Base mensual $71,000.00
• Oportunidades para crecer junto con la empresa e influir en el desarrollo de procesos.
• 20 días de vacaciones
• Seguro de gastos médicos mayores.
• Seguro de vida
• Prestaciones de Ley
• Bono de Wellness: $10,000
• Bono de Education:$10,000

Tipo de jornada:
● Turno completo

Lugar de trabajo: Empleo presencial

#soporte