Senior Product Manager - Marketplace Quality

About the Admissions Team:

Admissions owns the fan journey from purchase to venue entry. We orchestrate a real-time fulfillment network connecting sellers, partners, and systems to get buyers in—reliably and delightfully. When things go wrong, we diagnose and resolve issues fast through resilient systems, automation, and AI-driven interventions that protect the buyer experience and strengthen marketplace trust. 

Within this mission, Marketplace Risk plays a critical role: building the intelligence that ensures fans enjoy the broadest, safest inventory in live events – without compromise. We don’t believe trust and growth are a tradeoff. We believe in inventing systems that expand both. 

About the Role:

As a Senior Product Manager – Marketplace Quality, you will design and evolve the intelligence layer that governs how supply enters StubHub. You’ll own a suite of scalable, adaptive systems that determine what can be listed on the platform and what level of friction sellers experience. Your mandate: accelerate platform growth while increasing marketplace trust – pushing beyond traditional risk tradeoffs. 

This role is built for a systems-minded product leader: someone energized by complex dynamics, motivated to invent new models for marketplace trust, and excited to build 0→1 products that shape the future of supply on StubHub. 

Location: Hybrid (3 days in office / 2 days remote) – New York, NY or Century City, CA

What You’ll Do:

Build the Future of Marketplace Trust 

• Drive strategy for intelligent, scalable, and adaptive systems that determine listing eligibility and shape seller experience across the platform. 
• Develop frameworks that expand marketplace liquidity and safety – introducing innovation that unlocks new supply without compromising fan trust. 
• Translate ambiguous, systems-level challenges into actionable product strategies, experiments, and long-term architectures. 

Own a Key Fulfillment Product Domain 

• Take full ownership of a set of systems, metrics, and initiatives within the Fulfillment product area. 
• Partner closely with engineering, data science, and operations to design, build, and scale risk-informed workflows. 
• Lead the end-to-end development of 0→1 capabilities that respond to evolving trends in a dynamic, global marketplace. 

Deliver Meaningful Impact at Scale 

• Improve how sellers enter and interact with the platform—driving the right outcomes for fans, partners, and marketplace health. 
• Use data to understand emerging patterns, measure system performance, and inform prioritization. 
• Improve seller and listing quality through intelligent controls that enhance fan confidence and reduce downstream issues. 

What You’ve Done:

• 5+ years of experience in product management, ideally in marketplaces, trust & safety, risk, fulfillment, or other systems-focused environments. 
• Proven ability to operate independently in ambiguous problem spaces—setting strategy, aligning stakeholders, and driving execution. 
• Strong analytical and technical fluency; comfortable with data, experimentation, and partnering with engineering and data science teams. 
• Demonstrated success designing and scaling systems that influence marketplace or platform dynamics. 
• Systems thinker who understands how changes propagate across a complex ecosystem and can design for long-term marketplace health. 
• Equally comfortable zooming out to define strategy and zooming in to craft the details of a model, workflow, or experiment. 

What We Offer:

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.