Role Overview

The Senior Technical Project Manager (STPM) leads complex, cross-functional enterprise initiatives while contributing to the design, implementation, and maturation of PMO systems, processes, and methodologies. This role combines hands-on delivery leadership with PMO enablement to ensure consistent execution, transparency, and alignment across a global IT portfolio. The STPM serves as a senior delivery lead and trusted partner to IT leadership, business stakeholders, architects, and external vendors, bringing structure, rigor, and repeatability to enterprise change initiatives.

Key Responsibilities

Enterprise Application Delivery

• Lead end-to-end delivery of enterprise platforms and shared services including ERP, ITSM/ESM, HRIS, Finance, Identity, Integration, Analytics, and Contact Center solutions.
• Translate business initiatives into structured programs and projects with clearly defined scope, milestones, dependencies, risks, and success metrics.
• Coordinate delivery across application, integration, data, infrastructure, security, and business process workstreams.
• Own planning and execution across all delivery phases from discovery through transition to operations.

PMO Systems, Processes, and Methodologies

• Design, standardize, and operationalize PMO practices including intake, prioritization, lifecycle governance, RAID, and executive reporting.
• Lead or contribute to implementation and enhancement of PMO tooling such as ServiceNow SPM/ITBM or equivalent platforms.
• Develop reusable templates, playbooks, and operating rhythms to improve delivery consistency.
• Drive adoption of PMO methodologies and partner with leadership to improve delivery maturity.

Governance, Risk, and Stakeholder Management

• Establish and run governance structures including steering committees and working groups.
• Proactively identify and manage delivery, technical, financial, and organizational risks.
• Serve as escalation point for delivery issues and decision facilitation.

Executive Communication and Transparency

• Produce executive-ready status reporting focused on outcomes, financials, risks, and decisions.
• Translate complex technical topics into clear business language.
• Maintain alignment across global teams and delivery partners.

Qualifications and Experience

• 8–12+ years delivering enterprise-scale IT initiatives across ERP, ITSM/ESM, HR, Finance, Identity, and Integration platforms.
• Experience managing multi-workstream programs with internal teams and system integrators.
• Hands-on experience with platform implementations, upgrades, consolidations, or global rollouts.
• Direct experience building or maturing PMO functions and operating models.
• Experience with PPM/PMO tools such as ServiceNow SPM/ITBM, Planview, Clarity, Jira Align, Wrike, or Smartsheet.

Success Measures (First 6–12 Months)

• Improved predictability and transparency across enterprise initiatives.
• Active adoption of PMO artifacts and reporting.
• Clearer decision paths and reduced delivery surprises.
• Delivery teams benefit from structure without unnecessary bureaucracy.

Range: $120k - $140k