Senior Technical Support Engineer

Do you want to change how the world creates?

At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.

Our Services team leverages their business and technical expertise to assist our direct customers, distributors and resellers in serving their clients by resolving technical issues, investigating machine errors, evaluating printer logs, and teaching technical knowledge.

The Job:

• Gain deep technical knowledge of the SLA (stereolithography) / SLS (Selective Laser Sintering) product environment
• Act as the technical escalation point for customer issues arising from our SLA/SLS platform(s)
• Develop and communicate technical troubleshooting steps to resolve in-field issues to our Services agents
• Investigate issues which need further analysis to uncover root cause and partner with R&D/Documentation to deliver solutions
• Track occurrence rate of ongoing and newly arising issues, and champion efforts across the organization to resolve them
• Maintain systems that Services agents use to report customer issue

You:

• Bachelor's degree in engineering or equivalent field
• Have 2-5 years of experience working in a technical role, ideally involving hardware, software and electrical systems
• Demonstrated experience liaising between technical and non-technical teams
• Highly accountable for pushing projects to completion, across multiple teams and stakeholders
• Can balance daily responsibilities and escalations with long term projects. Calm under pressure or when an answer is unknown.
• Have an acuity for data and analytics, and ideally familiarity with SQL and/or Google DataStudio (or similar)

Bonus Skills:

• Passion for 3D printing and emerging technologies
• Experience in a fast-growing startup environment
• SQL experience or similar data background

We Offer:

• Hybrid work
• Catered lunch at the office 3 days per week
• Private health insurance with Medicare (Blue package + hospital coverage)
• A monthly or quarterly public transportation pass for Budapest
• Shares in the company (we're a double unicorn company!)
• Free beverages and snacks at the office
• All You Can Move sports pass with 9500 HUF monthly allowance
• Free 3D prints
• An inclusive, dog-friendly office with diverse and inspiring colleagues
• Development opportunities both in-house and off-site
• Fun team events
  

We build amazing things. Come join us!

We are an equal opportunity employer and value diversity in our company.  We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.

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