Service Delivery Coordinator

About Spektrum

Spektrum is a delivery-focused organisation specialising in providing high-quality talent, workforce solutions, and service delivery capabilities to support complex client requirements across multiple sectors.

Our operating model is built around three core pillars:

• Talent Acquisition – identifying and securing the right talent

• Workforce Experience & Development – enabling, supporting, and retaining our people

• Service Delivery – ensuring consistent, high-quality execution for our clients

These functions are supported by strong business operations, including finance, compliance, and corporate services, ensuring that all activities are delivered efficiently, securely, and in line with regulatory requirements.

At Spektrum, we operate as an integrated system—aligning hiring, workforce deployment, and delivery to ensure seamless execution and measurable outcomes.

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Working at Spektrum

Working at Spektrum means being part of a structured, high-performance environment where clarity, accountability, and continuous improvement are central to how we operate.

We focus on:

• Clear roles and responsibilities aligned to our operating model

• Performance-driven delivery with defined outcomes and measurable impact

• Collaboration across functions to ensure successful client and organisational outcomes

• Continuous development of skills, capability, and expertise

Our people play a critical role in delivering value to clients while contributing to the growth and evolution of the organisation.

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Service Delivery Coordinator

The Service Delivery Coordinator is responsible for the execution and coordination of service delivery and project operations activities, ensuring efficient delivery, resource alignment, and compliance with client and organisational requirements. This role supports the full service delivery lifecycle, including project coordination, documentation, stakeholder communication, and operational support, ensuring high-quality delivery outcomes across client engagements.

Responsibilities:

• Monitor and track project milestones, timelines, and deliverables

• Maintain project documentation, reporting structures, and compliance records

• Support project risk identification and mitigation tracking

• Coordinate communication between internal teams, clients, and stakeholders

• Support procurement, logistics, and resource coordination for projects

• Assist with project budgeting and resource allocation tracking

• Ensure compliance with contract terms, governance frameworks, and industry regulations

• Provide operational and administrative support to Service Delivery and Project Managers

• Support continuous improvement of service delivery workflows and processes

• Assist in proposal development, project setup, and contract renewals

• Maintain accurate project data and reporting within systems and tools

Functional Areas:

• Service Delivery Support
  • Coordination of project delivery activities, including timeline tracking, task coordination, and delivery monitoring
• Project Documentation & Reporting
  • Maintain project records and reporting structures, including documentation management, reporting updates, and compliance records
• Stakeholder Coordination
  • Support communication across teams and clients, including meeting coordination, communication tracking, and stakeholder updates
• Operations & Logistics
  • Support operational execution of projects, including procurement coordination, logistics support, and resource tracking
• Compliance & Governance
  • Ensure adherence to contractual and regulatory requirements through contract compliance checks, governance documentation, and audit support
• Financial & Resource Tracking
  • Support financial and resource oversight, including budget tracking and resource allocation monitoring
• Process Improvement
  • Enhance service delivery efficiency through workflow optimisation and process improvement initiatives

Key Performance Indicators (KPIs):

• Delivery Efficiency
  • Adherence to project timelines and milestones
• Operational Accuracy
  • Accuracy of project documentation and reporting
• Stakeholder Coordination
  • Responsiveness and communication effectiveness
• Compliance & Governance
  • Compliance audit success rate and contract adherence
• Financial Tracking
  • Accuracy of budget and resource tracking
• Process Improvement
  • Efficiency gains and workflow improvements
• Data & Systems
  • Accuracy and timeliness of system updates

Requirements:

• Education & Experience
  • Bachelor’s degree or equivalent experience, with 2 years in project coordination, operations, or business support
• Skills & Expertise
  • Experience in project coordination, documentation, stakeholder communication, and operational support
• Technical Knowledge
  • Familiarity with project management tools, reporting systems, and operational processes
• Right to Work
  • Candidate must have the Right to Work (RTM) in Spain
• Citizenship / Nationality
  • Must have citizenship or nationality of one of the 32 NATO nations