Shipping and Receiving Associate

📍 El Paso, Texas, United States (Westside)
On-site

SPS Global is seeking a reliable and detail-oriented Shipping and Receiving Associate to support on-site logistics and mail operations in El Paso, Texas. This role is responsible for coordinating shipping, receiving, mail services, and warehouse functions while ensuring accuracy, compliance, and exceptional customer service.

The ideal candidate has experience working in a warehouse or mail facility environment, demonstrates strong technical proficiency, and thrives in a fast-paced, operationally focused setting.

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Job Overview

The Shipping and Receiving Associate supports mail, freight, and logistics operations by managing inbound and outbound shipments, coordinating loading dock activities, and ensuring accurate tracking and documentation of materials.

This role requires cross-functional flexibility, supporting multiple service lines including route coverage, freight coordination, mail services, logistics troubleshooting, and customer service functions. The associate must remain adaptable and ready to support evolving operational needs.

Reports To:
Client Services Supervisor, Client Services Manager, or equivalent leadership

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What You’ll Do

Shipping, Receiving & Logistics Operations

• Manage inbound and outbound shipments, including freight coordination and dock operations

• Track shipments using logistics software and ensure accurate documentation

• Support mail services, route coverage, and receiving operations

• Maintain accurate records within scheduling, tracking, and database systems

• Troubleshoot issues related to tracking software, secure lockers, and logistics technology

• Collaborate with cross-functional teams to support waste, secure waste, and eWaste programs (as applicable)

Warehouse & Equipment Handling

• Operate material handling equipment including forklifts (where applicable), pallet jacks, and hand trucks

• Perform loading and unloading activities on docks

• Maintain organized and safe warehouse conditions

• Ensure compliance with safety standards and operational procedures

Customer Service & Operational Excellence

• Deliver high-level customer service to employees and stakeholders

• Respond promptly to emails, texts, and phone calls with urgency and professionalism

• Communicate clearly and effectively across all levels of the organization

• Remain flexible to support all required site functions including float coverage

• Provide accurate summaries and updates related to logistics activities

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What We’re Looking For

Required

• High School Diploma or equivalent

• Minimum of 3 years of experience in a mail facility, warehouse, or similar logistics environment

• Valid driver’s license (must be at least 25 years of age to meet fleet insurance requirements)

• Strong computer proficiency, including:

  • Scheduling/calendar software

  • Logistics tracking software (BearTracks experience a plus)

  • Database software

  • Excel or Numbers

  • Word or Pages

• Material handling experience

• Ability to lift up to 50 lbs. and perform physical tasks including bending, stooping, squatting, kneeling, and reaching above shoulder height

• Strong organizational, interpersonal, and time management skills

• Ability to work in varied weather conditions in warehouse or dock environments

Preferred

• Forklift certification (where applicable)

• Experience troubleshooting logistics technology and tracking systems

• Prior experience supporting freight coordination and dock operations

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Competencies

• Superior communication skills

• Sense of urgency and responsiveness

• Operational accuracy and attention to detail

• Technical aptitude and troubleshooting ability

• Flexibility and adaptability

• Strong customer service orientation

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Physical Requirements

• Ability to lift up to 50 lbs. regularly

• Ability to push/pull equipment and move materials

• Ability to bend, stoop, squat, kneel, and reach overhead

• Ability to work in warehouse or dock environments with exposure to varied weather conditions

• Capability to operate material handling equipment safely

Travel:
Local travel may be required depending on operational needs

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What We Offer

Career Growth: Opportunities to expand expertise across logistics, mail services, and warehouse operations.

Learning & Development: A culture that supports skill-building and operational excellence.

We Recognize Talent: Recognition programs available across all employee levels.

Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off.

Note: Please inquire with Human Resources regarding benefit offerings for roles under 30 hours per week, as eligibility may vary.

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Disclaimer:
This job description is not intended to be a comprehensive listing of duties or responsibilities. Duties may change at any time with or without notice.