Software Engineer II - Active Support
StubHub · New York, New York, United States
About this role
StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
About the Active Support Team:
The Active Support team is transforming post-purchase experiences. Our mission is to resolve as many customer issues as possible instantly, without a live agent, while ensuring exceptional service when human support is needed.
About the Role:
As an Software Engineer II (Backend), you’ll build 0-to-1 features for our AI-powered chatbot, creating step-by-step experiences that help customers resolve issues directly in chat using OpenAI and Claude. You’ll own a key part of the customer journey; handling orders, ticket substitutions, and refunds, impacting millions of users worldwide.
- Build and scale intelligent systems from the ground up - building durable systems that power the entire support journey and shaping the future of automated customer support globally.
- Create cutting-edge backend solutions powering millions of customer interactions worldwide.
- Develop agentic AI that takes action on behalf of users, resolving issues faster and smarter.
- Collaborate across Product and Data teams to launch innovative features that redefine the live event experience.
- Own end-to-end features from system design through production rollout and operational excellence
Why You'll Love this Team
- High Ownership: Engineers own problems end-to-end - from architecture to production health.
- Exposure to AI-Driven User Experiences: hands-on experience building real-world products that integrate and present AI-powered functionality.
- Collaborative Engineering Environment: work alongside software engineers of varying experience levels in a team that values thoughtful execution and shared ownership.
- Continuous Feedback and Development: a culture centered on regular, constructive feedback to help engineers refine technical skills and product judgment over time.
What You've Done
- Software Engineer with around 2 - 3.5 years of experience building production software, with a strong emphasis on backend development with at least one backend programming language (Java, Python, Golang)
- Experience owning services in production (monitoring, debugging, reliability)
- Solid understanding of APIs, service architecture, and data modeling
- Experience designing and operating scalable distributed systems
- Exposure to AI or Agentic Systems - familiarity with integrating AI-powered services, automation, or agent-like workflows, or strong interest in learning and applying these patterns.
What We Offer
- Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
- Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
- Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
- Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.
The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits.
About StubHub
Join us in shaping the future of live events—explore open roles and find your next opportunity!
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