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Tech Research Operations Specialist

Vinted · Vilnius, Lithuania

onsitefull-timemid level

About this role

Brief info about Vinted 

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.
The Vinted Group is made up of three business units that support this mission:

Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.

Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.

Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.

Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people. Our backers include Accel, EQT Growth, Insight Partners, Lightspeed Venture Partners, Sprints, and TPG.

Information about the position 

We're seeking a Technical Research Operations Specialist to join the Research team and transform how we conduct quantitative research. You'll turn manual survey processes into streamlined workflows, integrate platforms, and implement solutions that help our team deliver faster, higher-quality research.

In this position, you’ll 

Automation & Platform Integration

  • Design automated workflows for surveys, including data processing, analysis, visualisation.
  • Integrate research tools with other company systems.
  • Implement in-product feedback triggered by user actions.

Research Quality Assurance

  • Develop quality assurance frameworks for research data integrity, fraud detection, and statistical robustness.
  • Design solutions for inclusive and engaging research.

Research Process Improvement

  • Identify bottlenecks in research process, tooling and implement technical solutions.
  • Collaborate with Data Science specialists to optimize user segmentation and research segments extraction.

Research Knowledge Management

    • Build and maintain a research knowledge basis, like question banks, script templates.
    • Develop solutions for the effective discovery and use of research insights.
    • Provide training, consultation to researchers on tooling and processes.

About you 

  • Relevant experience in one of the following:
    • Quantitative Research, Research Data Processing and Analytics
    • Data Engineering, Analytics Engineering, Data Science
    • HR or Customer Support Operations, Analytics, Management
  • Working knowledge of SQL for data extraction and manipulation
  • Familiarity with survey platforms like Dynata, Qualtrics, Alchemy or similar
  • Familiarity with data visualization tools like Looker, Tableau, PowerBI, or similar
  • Understanding API integrations
  • Knowledge of quantitative research best practices like methodologies, sampling techniques and quality principles.
  • Strong project management abilities with experience managing multiple concurrent initiatives
  • Have a hands-on, can-do mindset and affinity with Vinted values
  • A team player, while also being able to work autonomously
  • Comfortable with ever-changing environment
  • Fluent in English (both written and spoken)

Work perks 

  • The opportunity to benefit from our share options programme
  • 25 working days of holiday
  • Newest MacBook models
  • Free access to the office gym
  • Digital mental and emotional health support and Employee Assistant Program (EAP)
  • Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
  • Private health insurance
  • On-site canteen serving delicious homemade food at friendly prices
  • Frequent team-building events
  • A personal monthly budget for shopping on Vinted
  • The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
  • A dog-friendly office

Working at Vinted 

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Hybrid Work 

We’ve adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The salary range for this position is 2,583 - €3,500 gross per month.

Jobb.ai is an independent skill benchmarking platform. Applications are submitted on the employer's official website.