Technical Director

 

As a key driver of business success, the Technical Director will play a vital role in strengthening and enabling business success through leading generation, product selection support for customers, and pre-sales consultation, as well as post-sale impact throughout the ownership life cycle of the customer.

 

The Technical Director will be responsible to understand ASM customers’ needs and provide overall strategy and subsequent implementation with alignment with BUs to ensure we deliver service and value to meet even exceed customers’ expectation. The aim is to increase new penetration opportunities, build customer relationships, manage process technology transfer and overall business growth.

 

Responsibilities

• Build and grow customer relationships.
• Identify technology inflections through customer interaction and articulate these inflections to internal stakeholders to help drive development of products.
• Develop, maintain, and ensure relevance of technical information used by internal and external stakeholders.
• Understand and build long-term innovative technology systems that enable enhanced customer relationships.
• Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up.
• Drive continuous improvement of the customer experience through team, process and support tool development.
• Build strong cross-functional and matrixed relationships and collaborate with Product Marketing, Product Development, Service Engineering, and others to ensure a positive customer experience.
• Drive projects that secure business and build trust in ASM’s capabilities.  Coordinate management reviews and alignment.

 

Education & Experience:

• Masters/PhD Degree in an Engineering discipline.
• Candidates with comparable experience, knowledge and skills will be considered.
• Demonstrated strong leadership skills with proven track record to drive changes and implement changes to benefit the organization.
• Proven success in building collaborative partnerships with customers and internal organizations.
• Experienced working with local, regional and global teams. High level of collaboration and work across other divisions – both co-located and globally to meet common goals and targets.
• Strong industry experience managing teams that support complex instrumentation, applications and informatics by phone and at customer locations.
• Adept at thinking strategically, organizing and illustrating those thoughts and translating plans into action within a matrixed environment.
• Possess the ability to self-direct and prioritize among competing goals and exhibit flexibility in a fast-paced environment.
• Demonstrated excellence in communication (verbal and written), negotiation, presentation, and interpersonal skills.
• Energetic, collaborative and proactive; a leader who can positively and productively impact both strategic and tactical finance and administration initiatives.
• Minimum 10 years of broad technical experience and deep business perspective preferably in the Semiconductor / Capital Equipment industry.
• Strong market and industry knowledge and awareness of trends associated with our customer’s environments to properly develop and deploy customer solutions.