Technical Enablement Program Manager
Postman · San Francisco, California, United States
About this role
Who Are We?
Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.
The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman.
P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.
The Opportunity
Postman is the world’s leading API platform, used by millions of developers and thousands of organizations to design, build, test, and scale APIs faster. As Postman continues to grow, we are investing in enabling our technical customer-facing teams to deliver exceptional experiences for developers and enterprises.
We’re looking for a Technical Enablement Program Manager to build and scale enablement programs that empower our Solution Engineers (SEs) and Customer Solution Engineers (CSEs) to succeed with customers. In this role, you will ensure our technical teams have the deep platform knowledge, technical engagement skills, and practical tools they need to help customers evaluate, adopt, and expand their use of Postman. You’ll partner closely with Sales Engineering, Product, Product Marketing, and Revenue Operations to create structured technical enablement programs, hands-on learning experiences, and technical accreditation paths that raise the bar for technical excellence across the organization.
This role is ideal for someone who thrives at the intersection of technical depth, program management, and field enablement, and who enjoys helping technical teams become more effective in customer-facing situations.
What You’ll Do
Build and scale technical enablement programs
- Design and manage global technical enablement initiatives that support Solution Engineers and Customer Solution Engineers across the customer lifecycle.
- Develop scalable enablement frameworks that ensure technical teams can consistently deliver high-impact customer engagements.
Develop technical accreditation and certification programs
- Create structured technical accreditation programs that validate expertise in Postman’s platform and API workflows.
- Build learning paths that help technical teams continuously grow their platform knowledge and technical capabilities.
Enable Solution Engineers for successful customer evaluations
- Ensure SEs have strong technical acumen on Postman’s platform and how it fits into modern API and developer workflows.
- Build programs that strengthen:
- Technical discovery and solution mapping
- Technical storytelling and demo delivery
- Proof-of-Value (POV) design and execution
- Develop reusable demo frameworks, technical assets, and playbooks to support customer evaluations.
Enable Customer Solution Engineers to drive adoption and success
- Ensure CSEs are equipped to guide customers through technical onboarding and implementation.
- Build enablement programs focused on:
- Driving platform adoption and usage
- Best practices for scaling Postman across teams
- Supporting complex customer technical issues, including P0 technical support scenarios
- Guiding customers through enterprise API workflows and governance.
Partner cross-functionally across the company
- Collaborate with Product and Engineering to translate new platform capabilities into training, labs, and technical learning content.
- Partner with Sales Engineering and Customer Success leadership to identify skill gaps and prioritize enablement initiatives.
- Work with Product Marketing and RevOps to support new product launches and technical go-to-market initiatives.
Measure impact and continuously improve
- Define and track success metrics such as technical accreditation completion, demo effectiveness, POV success rates, onboarding effectiveness, and customer adoption metrics.
- Gather feedback from the field to continuously improve enablement programs and learning experiences.
About You
- 5+ years of experience in technical enablement, sales engineering enablement, developer enablement, or technical program management within a SaaS or developer-focused company.
- Experience working with Solution Engineers, Sales Engineers, Customer Success Engineers, or developer-facing teams.
- Strong understanding of API platforms, developer workflows, or technical SaaS products.
- Proven experience building technical training programs, certifications, or enablement frameworks.
- Ability to translate complex technical concepts into clear, practical learning experiences.
- Strong program management skills with the ability to drive cross-functional initiatives across global teams.
- Excellent communication and facilitation skills, with experience delivering workshops or technical enablement sessions.
- A data-driven mindset with the ability to connect enablement initiatives to customer outcomes and business impact.
- Experience with learning platforms (LMS), enablement tools, and content management systems is a plus.
The reasonably estimated base salary for this role ranges from $117,000 to $150,000, plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, experience, and location.
What Else?
In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves.
At Postman we value in person collaboration. We are in office 5 days a week for all roles based out of our hubs in San Francisco Bay Area, Boston, Austin, Tokyo and London. For roles based in Bangalore, employees currently work in the office three days a week and will transition to five days per week by the end of the year. We were thoughtful in our approach which is based on collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our in office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom.
Our Values
At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.
Equal opportunity
Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.
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