Technical Lead - Team Lead Role

About the Company

Relay Network is the innovator of a new B2C channel designed for businesses to create more valuable customer relationships. Our HIPAA-complaint, personalized channel combines the timeliness of SMS with the multifaceted experience of scrolling feeds. By delivering exactly what customers need, when they need it, in a familiar format, we help organizations guide customers through dynamic journeys that support key customer actions within critical moments such as onboarding, care management, and adherence.

Recognized by top industry analysts, Relay serves more that 100 industry-leading clients and more than 60 million end users across numerous verticals, including healthcare, financial services, and life sciences. Located in the Greater Philadelphia area, Relay is ranked one of the Top Workplaces by the Philadelphia Inquirer and prioritizes building dynamic, harmonious teams. Relay doesn't look for people who simply fit in, we look for individuals who continuously shape who we are.

The Opportunity

Lead a high-impact engineering team responsible for Relay's Client Experience services and associated architecture. As Team Lead, you'll be both a technical authority and a servant leader - architecting compliant systems, championing AI-assisted development practices, and building a team that delivers exceptional results. This is a hands-on position where you'll spend ~50% of your time coding alongside your team while providing the coordination, mentorship, and technical leadership that keeps everyone moving forward.

The successful candidate will play an important role in Engineering, working directly with Platform/DevOps, Product leadership, and other Engineering architects to ensure the integrity and on-going extensibility of the software stack while also shaping our technical direction.

Duties & Responsibilities 

Technical Ownership

• Drive architecture and engineering standards for secure, compliant, full-stack systems, especially our Feed and Relay Messenger offerings
• Lead both Greenfield builds and the evolution of existing solutions
• Build and optimize distributed, message-based workflows for reliability, performance, and cloud cost efficiency
• Establish effective AI-first and AI-assisted development practices

People Ownership

• Coach engineers at all levels and improve team capability through mentoring, feedback, and hiring
• Partner with the Engineering Manager on team performance
• Foster an inclusive, high-trust culture that values collaboration, accountability, and different perspectives
• Inculcate and nurture a culture that balances technical discipline and urgency within the team, in support of Relay's Software Development Life Cycle, including design, development, deployment, maintenance, and documentation

Delivery and Influence

• Own predictable delivery, incident leadership, and operational readiness of team commitments
• Align execution with product and platform priorities, making clear trade-offs across scope, quality, and speed
• Communicate progress, risks, and decisions clearly to stakeholders and partner teams

Our Tech Stack

• Our SaaS platforms run on AWS cloud infrastructure with code and primary in TypeScript across Node.js services and Angular and React frontends, plus supporting Python components. You'll work with distributed, message-based integrations, streaming architectures, modern cloud services, and AI development tooling such as GitHub Copilot, Open AI Codex, and Claude Code

Required Experience

• 8+ years of software development experience building large scale SaaS production systems
• 3+ years of experience in a technical leadership role, providing technical oversight to other engineers
• Full-stack development experience spanning frontend and backend systems
• Demonstrated success delivering both Greenfield projects and enhancements to existing production platforms
• Demonstrated track record of leading complex technical initiatives 
• Proven competency in driving sound architectural decisions
• Experience working in remote/hybrid cross-functional teams with product and design partners

Technical Skills

• Strong systems design and architecture skillset
• Hands-on development experience with AWS cloud services
• Expert-level competency with modern technology stacks (TypeScript, Node.js, Angular, React, Python, Terraform, etc.)
• Experience developing, supporting, and troubleshooting distributed, message-bases architectures 
• Deep grounding in software quality practices 
• Strong performance profiling and cloud cost optimization instincts
• Security-first mindset with proficiency in secure coding practices and data protection
• Experience delivering software solutions in compliance with requirements for highly regulated industries (SOC2, HIPAA, HI Trust)
• Solid working experience with modern AI development tools (Copilot, OpenAI, Codex, Claude Code, etc.)

Leadership Profile

• Leads through influence, clarity, and sound decision-making
• Develops others through coaching, feedback, and inclusive team practices
• Balances delivery, quality, and customer outcomes with pragmatic judgement
• Models ownership, humility, and passion for continuous learning

Preferred (not required)

• Prior experience in small/startup environments
• Familiarity with MarTech tech stacks