Testing Logistics Manager, NYT Wirecutter

About the Role, Mission or Department Overview

Wirecutter is seeking an ambitious and motivated testing operations manager to join our newsroom operations department. We're looking for an operational leader with an impressive track record of efficient and organized logistics management, who is full of creative ideas to streamline and unify our product testing efforts across Wirecutter's newsroom. We're also seeking a journalistically-minded strategist and collaborator, who prioritize the goals of our newsroom and the needs of our readers. This is a critical role — and one that you will help to shape.

You will lead a new team dedicated to managing product testing at our Long Island City facility, supporting our remote journalists, and overseeing our cross-functional planning process and testing calendars. You'll be tasked with finding new ways to organize and track products (both at our office in Long Island City and remotely), create unique testing setups in our testing space and at offsite locations. You'll strategize and coordinate testing needs across our catalogue—including panel testing, taste tests, and more.

You will have a tremendous opportunity for an enterprising newsroom leader with an innovative and resourceful approach to operations.

This is an in-office position, based in our Long Island City office.

Responsibilities:

• Steer testing across Wirecutter's newsroom, including developing protocols, principles, and processes; managing testing in our Long Island City facility, remotely, and in offsite locations; and working directly with journalists on day-to-day logistics
• Manage, allocate, and forecast a large testing operations budget to ensure expenditures for test products, equipment, facilities, and services drive our journalism and company goals forward
• Drive strategy, efficiency, and excellence for all testing workflows, from our inventory tracking to communication and collaboration to ethical and compliance guidelines
• Oversee our cross-functional testing calendars, building long-term testing plans and communicating upcoming in-office testing to our newsroom
• Partner with our editorial operations manager to align our testing priorities and calendars with broader editorial plans and priorities.
• Work with journalists and senior-level editors to conceive of and execute testing projects and events that power our most important journalism, from feature stories to investigations to multimedia storytelling
• Collaborate on strategic conversations around the long-term needs of our testing facility and the evolution of our test spaces, including measuring the impacts of investments and expenditures on our journalistic and business goals
• Collaborate with our editorial, photo, and video teams to provide resources and support, and solve any logistical roadblocks surrounding testing
• Recruit, supervise, and develop members of the testing operations team, providing guidance, tools, and direction
• Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world.
• You will report to the deputy director of editorial operations and testing.

Basic Qualifications:

• 5+ years of professional experience in a product testing, inventory, or project management-based role
• 3+ years of experience working cross-functionally as a leader and people manager

Preferred Qualifications:

• Extensive experience creating and maintaining internal systems, processes, and databases, especially inventory tracking
• Extensive experience managing a production, studio, or similar workspace with projects or events to coordinate
• Extensive experience juggling various priorities, assignments, and stakeholder relationships simultaneously
• Proficiency with Google Workspace, Airtable, Slack, Miro, and other project and database management tools
• Experience in journalism and/or newsroom operations

REQ-019867