Training Specialist

Information about the position 

As a Member Support Training Specialist, you will lead initiatives that analyze and improve the effectiveness of training and onboarding for our Member Support agents. This role will focus on analyzing training performance, improving training tools, concepts and materials, and driving improvements across initial training and onboarding journeys. You will use data, business context, and stakeholder input to help ensure training solutions are effective, scalable, and aligned with operational goals. You will collaborate closely with internal and external stakeholders across Member Support and partner teams to define expected outcomes, identify quality and performance improvement opportunities, and strengthen training standards and support mechanisms. In this role, you will take ownership of training-related projects, contribute to continuous improvement initiatives, and help ensure a consistent and impactful onboarding experience across teams. You will report to the Training Team Manager.

In this position, you’ll 

• Develop a deep understanding of both the core principles of the training team and the training process, and integrate raw data from diverse sources to support comprehensive analyses.
• Build and maintain reporting tooling, frameworks, dashboards, and analysis to measure training impact, monitor learner progress, and support decision-making.
• Create data-informed recommendations to improve initial training, onboarding journeys, and ongoing learning support.
• Transform complex datasets into visually compelling, easily digestible formats that facilitate understanding and decision-making among stakeholders.
• Lead training effectiveness and onboarding improvement projects, using data and business insights to identify learning needs, performance gaps, and opportunities for improvement.
• Participate in cross-functional initiatives focused on learning quality, onboarding effectiveness, and operational performance.
• Monitor training outcomes, quality trends, learner engagement, and post-training performance to evaluate effectiveness and guide improvements.
• Oversee the development and maintenance of LMS-compatible content, learning records, and training documentation.
• Keep track of training performance metrics, process changes, and program effectiveness to ensure training remains scalable, consistent, and impactful.
• Work with subject matter experts, operations leaders, and partner teams to create learning solutions that improve readiness, quality, and business performance.

About you 

• Strong analytical skills for evaluating the effectiveness of training materials and programs, with the ability to report on success metrics.
• Experience with business intelligence, reporting, or data visualization tools.
• Results-oriented with project management competency to drive improvement in training areas and achieve set goals.
• Proven experience in business training.
• Proficient in using Workload management tools like Jira, Monday etc.
• Bachelor’s degree, preferably in education sciences.
• Creative and enthusiastic about continuous learning and training.
• Proficient in developing engaging training materials using instructional design models.
• Expertise in creating LMS-compatible content and promoting its effective use within training initiatives.
• Excellent communication skills, including presentation and public speaking abilities.
• Open to change and maintaining a positive attitude towards dynamics.
• Fluent in English (C1 level).

Work perks 

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Access to all the tools & tech needed for work
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Private health insurance
• Digital mental and emotional health support and Employee Assistant Program (EAP)
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
• A dog-friendly office
• In Vilnius office: gym & in-house meals at friendly prices
• In Kaunas office: a monthly lunch allowance, and a once-a-week provided in-house lunch and breakfast

Working at Vinted 

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Hybrid Work 

We’ve adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The salary range for this position is € 2,483 - € 3,358 gross per month.