[US DC] Analyst, Operational Excellence

Analyst, Operational Excellence

Summary/Objective:

The Operational Excellence (OpEX) team is constructing a foundational, scalable, and agile operation for HelloFresh that supports market share growth and enables best-in-class customer experience.

We are looking for a Business Analyst to join the team. You will be working on cross-functional transformation projects for our HelloFresh, Every Plate, and Green Chef businesses. Within this role you will provide analyses and support projects aimed at solving complex problems impacting our operations and customer experience.

Reporting to the Associate Director, OpEX, you will play a key role in improving Customer Experience and errors reporting, data consolidation, and troubleshooting any issues as they arise.

You will work closely with local and network planning, launch teams, automation and engineering, and maintenance, reliability, and engineering (M&RE) teams to improve the critical input metrics for the DC by prioritizing and channeling resources to address gaps in these inputs.

Essential Functions

• Provide analytics on a variety of fulfillment and customer topics, including customer reported errors, forecasted volumes, and fulfillment planning inputs. 
• Improve our analytics capability: identify inefficiencies and gaps within our analytics process and work to streamline and improve the way the team operates.   
• Exemplify best practice: develop processes, analysis methodologies and dashboards to increase efficiency and consistency within the fulfillment functions.
• Enable data-drivenness for better decisions making: create innovative solutions that enable colleagues to easily track, report and identify trends and opportunities.
• Identify growth opportunities: analyze business performance to identify opportunities to invest operations resources more efficiently.
• Use your technical skills: quickly learn about our data infrastructure, extract and aggregate data with complex SQL queries, make clear summaries for stakeholders in visualization software, or apply advanced analytics methodologies using Python/R where appropriate

At a minimum, you have…

• At least 3 years of experience in a similar analyst, data management, or business intelligence role.
• Excellent analytical skills, including working with large data sets.
• Fluent in Microsoft Office applications and Google Suite applications; Advanced Excel proficiency required.
• Experience using Business Intelligence Tools and Data Visualization Software (Grafana, Salesforce suite, Domo, and Tableau a plus)
• Experience with programming languages, in particular SQL (Python skills a big plus)
• Strong organizational skills with a proven ability to manage multiple projects and deadlines.
• A critical thinker – You use logic to identify opportunities, evaluate alternatives, synthesize, and present critical information to solve complex problems.
• Excellent communication skills – able to communicate at all levels with clarity, maturity, and precision both written and verbally.

Preferred Education and Experience

• Bachelor’s degree or related management work experience. An analytical degree: experience in analytics, data science or marketing is a plus.
• At least 2 years of work experience in a fulfillment and/or production environment
• Relevant knowledge of change management and continuous improvement methodologies
• Strong ability interpreting and communicating analytics and presenting to senior leaders.

You’ll get…

• Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities
• Generous PTO and flexible attendance policy 
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

FOR CO POSTINGS

Our company is committed to fair hiring practices and complies with all applicable laws, including the Colorado Job Application Fairness Act (JAFA). In accordance with JAFA, we will not request your age, date of birth, or dates of attendance at or graduation from an educational institution on your initial application for employment.