Utility Business Optimization Manager

Pay Range: $108,870-$141,530

Job Posting Closing on: Tuesday, March 31, 2026 📅

Workdays & Hours: Monday – Friday 8am – 5pm; Some evening/weekend work required.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!

The City of Fort Worth is one of the fastest-growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability. 🌆

Are you passionate about turning data into strategy and strategy into measurable results? We are seeking an Utility Business Optimization Manager to help drive financial strength, operational excellence, and smarter decision-making across all utility revenue streams. This role provides high-level financial and operational analysis that supports executive decision-making and safeguards long-term sustainability for our customers and ratepayers.

In this role, you’ll lead cross-functional initiatives that improve processes, enhance performance, and maximize return on investment—ensuring our utility continues delivering reliable, cost-effective service to our community.

Minimum Qualifications

• Bachelor’s degree from an accredited college or university with major course work in Business Analytics, Management Information Systems, Business or a related business process field
• Five (5) years of increasing responsible experience in utility financial analysis, performance management, auditing, or operations analysis
• Two (2) years of administrative and supervisory responsibility
• Valid Driver’s License

Preferred Qualifications:

• Experience developing and interpreting financial models, forecasts, and performance metrics
• Experience analyzing complex financial and operational data and presenting findings to senior leadership

The Utility Business Optimization Manager's job responsibilities include:

• Ensure the accuracy and completeness of billing and collections through proactive monitoring and auditing of revenue streams.
• Identify revenue risks, system gaps, and process inefficiencies, and partner with divisions to implement corrective solutions.
• Provide independent verification of revenue performance to maintain financial integrity and accountability.
• Validate inputs to the utility’s rate model and provide analysis on the financial and customer impacts of rate adjustments.
• Ensure long-term revenue forecasts reflect realistic operational trends and infrastructure needs.
• Advise executive leadership on capital investment strategies that balance efficiency, reliability, and affordability.
• Develop and track meaningful performance metrics that measure financial health and operational effectiveness.
• Create executive dashboards and reports that translate complex data into actionable insights.
• Lead or support cross-divisional initiatives focused on business process improvement and operational optimization.
• Evaluate projects and initiatives based on return on investment, service impact, and long-term value to the community Top of Form.

Apply Now!  Join us in ensuring reliable, cost-effective utility services for the community we proudly serve. 🌟

Working Conditions and Physical Demands

Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, walking and repetitive motions.

Sedentary Work – Depending on assignment, positions in this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or or constantly having to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.