UX Researcher

Lightricks is an AI-first company creating next-generation content creation technology for businesses, enterprises, and studios with a mission to bridge the gap between imagination and creation. At our core is LTX-2, an open-source generative video model, built to deliver expressive, high-fidelity video at unmatched speed. It powers both our own products and a growing ecosystem of partners through API integration.

The company is also known globally for pioneering consumer creativity through products like Facetune, one of the world’s most recognized creative brands, which helped introduce AI-powered visual expression to hundreds of millions of users worldwide. We combine deep research, user-first design, and end-to-end execution from concept to final render to bring the future of expression to all.

The Role

We’re looking for a research-first UX Researcher with 3–7 years of experience who has conducted hands-on research on generative AI systems and complex product workflows.
This role focuses on understanding how users collaborate with AI, including trust, mental models, workflow friction, prompt interaction, and model output behavior, and translating those insights into shipped product decisions.
This is not a hybrid design role. While you’ll collaborate closely with designers, your primary responsibility will be leading research that shapes product direction and AI interaction logic.

What you will be doing:

• Plan and lead end-to-end generative and evaluative research across AI-powered creative tools and APIs

• Investigate human–AI collaboration, including prompt interaction, model output interpretation, trust, and explainability to uncover user needs and pain points

• Conduct research that informs AI interaction patterns and influences product and system behavior

• Identify workflow friction within complex, technical environments (e.g., SaaS platforms, AI tools, enterprise systems)

• Translate qualitative and quantitative findings into clear product recommendations tied to roadmap decisions

• Communicate insights creatively through storytelling, visuals, and presentations that inspire cross-functional teams and influence strategic decisions

• Partner closely with Product, Design, Data Science, and Engineering to embed research into decision-making and proactively identify research opportunities

• Operate in ambiguous, fast-moving product environments where research direction is not always predefined

• Evangelize research and elevate research literacy across cross-functional teams

Your skills and experience:

• 3–7 years of hands-on UX research experience embedded in product teams

• Bachelor’s or Master’s degree in a human-centered field (e.g., Human-Computer Interaction, Psychology, Sociology, Anthropology) or equivalent practical experience

• Demonstrated experience researching generative AI systems (e.g., LLM-powered tools, AI assistants, AI-driven creative tools)

• Clear examples of influencing AI interaction logic, system behavior, or model-informed product decisions through research

• Strong mixed-methods toolkit (interviews, usability testing, concept testing, diary studies, surveys, A/B interpretation)

• Experience researching complex B2B or technical workflows (SaaS, creative tooling, developer tools, AI systems)

• Ability to synthesize insights into compelling narratives for executive and cross-functional stakeholders

• Comfort navigating ambiguity and shaping early-stage (0→1) research directions

• Excellent written and verbal communication skills — you know how to get users talking and deliver compelling research presentations

• Ability to regularly commute to our NYC office

Benefits: 

• Expected salary range is $130,000-$139,000. Actual compensation will vary based on a candidate’s qualifications, experience, and other relevant factors.
• Stock options.
• Health/dental/vision with the majority of premiums paid by the company.
• 401k with company match. (Up to 4%) 
• $3,000 per year is provided for lunch.
• $1,000 Yearly Learning, Development, and Wellness budget.
• Work from home stipend.
• 21 Days of PTO.
• Birthdays off! Take a free day off during your birthday month to celebrate.
• Talented teammates and a strong work culture supporting a healthy work-life balance.

Why join us:

We’re here to push the boundaries of what’s possible with AI and video - not for the buzz, but for the craft, the challenge, and the chance to make something genuinely new.

We believe in an environment where people are encouraged to think, create, and explore. Real impact happens when people are empowered to experiment, evolve, and elevate together.

At Lightricks, every breakthrough starts with great people and a collaborative mindset. If you're looking for a place that combines deep tech, creative energy, and zero buzzword culture, you might be in the right place.