Vice President, Behavioral Health Services

Vice President, Behavioral Health Services

At Blackbird Health our commitment is to provide personalized care, with powerful outcomes for children and families struggling with social developmental and school related challenges. Through an integrated community-centered care approach, our skilled clinical team delivers exceptional virtual and in-person care across a wide range of specialties. If you're excited to work for a mission driven start-up that values compassion, dedication and the holistic approach to care, Blackbird Health is a great place to advance your career. 

ROLE DESCRIPTION

The Vice President, Behavioral Health Services is a senior leader at Blackbird Health.  This position leads our Behavioral Health Department of Masters level clinicians and represents these clinicians in our Clinical Practice.  This leader helps set clinical standards, provide clinical oversight, oversee the entire clinical services towards truly integrated care, and maintain the highest levels of clinical quality and compliance. 

This leader is accountable for building and leading a high-performing clinical organization, with a strong focus on people leadership, team effectiveness, and performance management. They will advance an integrated model of care while ensuring teams are supported, accountable, and consistently delivering high-quality clinical outcomes aligned with Blackbird’s innovative mission.This role reports to the Chief Medical Officer and collaborates closely with Leadership.and the Executive Team.   

Key areas of responsibility for the Vice President, Behavioral Health Services will include:

Clinical Leadership and Oversight

• Provide clinical leadership as part of the Executive Committee for Blackbird’s Clinical Practice
• Heads all front-line Masters-level clinicians (e.g. social workers, Licensed counselors)  staff
• Helps set and execute on key performance indicators
• Develop and implement Blackbird programs, protocols and standards, from the admissions process through graduation
• Build a culture of clear expectations, accountability, and continuous feedback across all levels of the clinical organization
• Ensure managers are effectively leading their teams, with strong ownership of individual and team performance
• Consult all members of treatment teams on therapeutic issues
• Consult on clinical issues as needed; and other duties as assigned
• Maintain a small caseload of direct patient care

People & Organizational Performance

• Own the effectiveness and performance of the clinical organization through strong leadership, structure, and accountability
• Ensure appropriate team structures and manager spans to support high-quality supervision and support
• Drive clarity in roles and responsibilities, reducing ambiguity between clinical, operational, and site responsibilities
• Establish consistent management practices, including regular feedback, coaching, and performance reviews
• Use data (engagement, retention, performance trends) to proactively identify and address organizational risks

Quality and Compliance 

• Ensure the delivery of high quality services and impeccable member safety
• Monitor for compliance to all federal, state, accrediting agencies and payers as it relates to therapy services
• Ensure complete and timely documentation for all staff in the Department
• As part of the Clinical Executive Committee, lead internal clinical and quality initiatives that support the provision of consistent clinical performance and practice standards across Blackbird.
• Intervene in any areas of underperformance to develop and implement team or individual improvement plans
• Design and lead performance management and peer review process

 Training

• In collaboration with other leaders, develop effective organization-wide clinical training programs 
• Provide group and one-on-one performance coaching and mentoring of directors of clinical services, managers, clinical leads, and clinical staff as needed

Program Design & Innovation

• In collaboration with the Clinical Executive Team, develop and execute an innovative and differentiated programmatic care model, continue to ensure the Company is growing and Innovating to continue to improve the delivery of care to patients and families
• Stay abreast of clinical innovations and contribute ongoing discussions in these areas
• Be an innovative thinker about the use cases of AI to enhance clinical practice
• Work closely with our leads in Product, Data and Finance

Marketing, Outreach and New Business Development

• Serve as a senior clinical voice and brand ambassador of the Company, presenting at industry conferences and other national venues
• Liaison with marketing team to contribute clinical content creation
• In collaboration with the executive team, research, strategize, plan and execute program expansions, new market entry, strategic partnerships and new service line development

QUALIFICATIONS AND COMPETENCIES

• Master Level Degree required
• Clinical License with appropriate designation to supervise clinicians
• 5+ years of experience in a Clinical Leadership role
• Proven effective at leading teams in the delivery of excellent quality care
• Computer Skills – Must be PC literate with proficiency in EHRs, spreadsheets, BI and similar reports, email, calendaring and word processing
• Interpersonal/Communication Skills - Must be able to read, write and speak fluently and effectively in English.  Effective in 1:1 and larger group meetings where emotional intelligence and effective communication are needed. Must have the ability to effectively present information and respond to questions from the board of directors, management, staff, patients, vendors, and the general public.  Strong customer service skills, attention to detail, and ability to multi-task required
• Excellent clinical and team leadership skills in client/patient care in all aspects of behavioral health
• Demonstrated success in leading through leaders, including managing Directors/Managers and improving team performance
• Quality and Efficiency of Work – Accurately completes assigned work within the timeline designated, while making efficient use of the organization’s resources.
• Participation in all organizational performance improvement initiatives
• Professionalism – Upholds client confidentiality and maintains professional boundaries, demeanor, dress and interaction with clients, family members, visitors and co-workers.  The employee strives to provide outstanding customer service and promote a positive reputation for the organization
• Ethical and Legal Compliance – Performs all duties to the highest ethical standard and complies with all organizational policies regarding ethical business practices and standards of patient care.  The employee complies with all standards established by agencies accrediting the organization
• Employee Partnership – Maintains collaborative peer relationships and demonstrates courtesy and respect of others.  The employee acts as a role model by displaying enthusiasm, positive problem solving and commitment to help both co-workers and the organization reach its goals